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Why you (yes, you) should define Processes

I often encounter a misperception associated with ITSM implementations – ITSM is “too hard to do”.  Well, I would agree—IF you’re trying to implement “everything” at once!  The most successful implementations recognize that ITSM takes a little time,

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We don’t need another hero

Do you like movies featuring superheroes?  You know the ones – the superhero has some superlative ability, like superhuman strength, or telepathic ability, or super speed, or heat vision, or shape-shifting.   The plots of these movies are generally

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