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Five Things I like about ITIL Practitioner (and one thing I didn’t)

After a few years in the ITSM profession, I recently earned my ITIL®[1] Practitioner certification. If you’ve not heard of ITIL Practitioner, it’s the new addition to the ITIL certification scheme from AXELOS, the joint venture of the British Government

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Can IT lead SM?

In my blog article, “Is it time to drop the ‘IT’ from ‘ITSM’?”, I discussed the challenges of expanding IT Service Management concepts and principles to other service providers within an organization.   Personally, I think that extending ITSM

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