Consulting

Consulting engagements with Tedder Consulting deliver results. Get the engaged, pragmatic, and experienced ITSM and IT Governance consulting you need without all of the overhead you don’t want.

Advisory Services

Provides you with a flexible way to get expert ITSM and IT Governance advice, coaching, and expertise as you need it, when you need it – in blocks of time that fit your schedule.

In-depth ITSM Assessments

Through a combination of stakeholder interviews, process actor questionnaires, process maturity evaluations, formal gap analysis, and cultural readiness and documentation reviews, the in-depth ITSM Assessment shows you where you stand and identifies potential opportunities for improvement related to IT service delivery.

ITSM Adoption Roadmap and Planning

Develop the roadmap and plan for your ITSM initiative, including process, communication, training, organizational change and governance plans.

ITSM Process Design

Focused definition, development, and documentation of ITSM processes, from single processes to complex process maps,  tailored to the specific needs of your organization.

Next Generation ITSM

Ready to take your ITSM world to the next level?  Do you need to break down the barriers that separate your development and operations teams?  Are there bottlenecks and inefficiencies with how IT services are delivered and supported? Want to build upon your existing ITSM investment,  while introducing and leveraging the benefits of methodologies like DevOps,  Kanban, KCS, and Lean?  Next Generation ITSM consulting services will help you tackle these issues and more.

Service Desk Optimization

The Service Desk is the face of  your IT organization.  The reputation of your IT organization is often determined by the single contact  between the service consumer and the Service Desk. Ensure success through the design and implementation of effective service desk capabilities including contact management, knowledge management functions, staffing analysis, visualization and reporting, and training to enable  your Service Desk to meet the needs of your business.

 

Ready to get started?  Need more information?  Or maybe you’re not seeing what you’re looking for? Schedule a meeting now or  contact Tedder Consulting for a free 30 minute consultation to discuss solutions to meet your specific challenges.

 

Services
Training

Formal training courses with Tedder Consulting build needed knowledge and skills

Read More
Consulting

Expert guidance working side-by-side with your team to help you achieve your ITSM goals while ensuring sustainability

Read More
Workshops

Facilitated workshops engage your teams in tackling your real-world challenges and developing actionable solutions

Read More
Latest Post view all
The CAB is Dead. Long Live the CAB.
Posted by On July 2, 2017

Can today’s IT organizations balance agility with stability?  Is IT capable of responding to ever-changing business needs in a timely, dependable, and appropriate manner?...

The End of the Service Desk?
Posted by On June 2, 2017

It was the two words that caught my attention. It was the two words that I heard repeatedly over the course of the two days. ...

DevOps – No Strategy Required?
Posted by On May 1, 2017

Having lived in Indianapolis for several years, I’ve gained an appreciation of auto racing.  We have a race that is run annually in May – ...