Consulting

Consulting engagements with Tedder Consulting deliver results. Get the engaged, pragmatic, and experienced ITSM and IT Governance consulting you need without all of the overhead you don’t want.

Advisory Services

Provides you with a flexible way to get expert ITSM and IT Governance advice, coaching, and expertise as you need it, when you need it – in blocks of time that fit your schedule.

In-depth ITSM Assessments

Through a combination of stakeholder interviews, process actor questionnaires, process maturity evaluations, formal gap analysis, and cultural readiness and documentation reviews, the in-depth ITSM Assessment shows you where you stand and identifies potential opportunities for improvement related to IT service delivery.

ITSM Adoption Roadmap and Planning

Develop the roadmap and plan for your ITSM initiative, including process, communication, training, organizational change and governance plans.

ITSM Process Design

Focused definition, development, and documentation of ITSM processes, from single processes to complex process maps,  tailored to the specific needs of your organization.

Service Desk Optimization

The Service Desk is the face of  your IT organization.  The reputation of your IT organization is often determined by the single contact  between the service consumer and the Service Desk. Ensure success through the design and implementation of effective service desk capabilities including contact management, knowledge management functions, staffing analysis, visualization and reporting, and training to enable  your Service Desk to meet the needs of your business.

 

Ready to get started?  Need more information?  Or maybe you’re not seeing what you’re looking for? Contact Tedder Consulting for a free 30 minute consultation to discuss solutions to meet your specific challenges.

 

Services
Training

Formal training courses with Tedder Consulting build needed knowledge and skills

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Consulting

Expert guidance working side-by-side with your team to help you achieve your ITSM goals while ensuring sustainability

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Workshops

Facilitated workshops engage your teams in tackling your real-world challenges and developing actionable solutions

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Latest Post view all
Six PDG (Pretty Darn Good) Reasons for IT to (truly) define Services
Posted by On February 5, 2017

How would you answer the following question? “How does your IT organization deliver real business value?” In the October 6, 2016 CIO.com article, ...

What message is your Service Catalog sending to your business?
Posted by On January 6, 2017

ISO/IEC 20000:1, the Information Technology Service Management (ITSM) standard, defines a service as a “means of delivering value for the customer by facilitating results the ...

Really, we need Bi-lingual IT
Posted by On December 1, 2016

There’s been some hype recently over what is called ‘bi-modal IT’, an approach to delivering IT services that essentially divides an IT into two “modes”: ...