Resources

Tedder Consulting is pleased to provide these resources for download  to help with your service management, IT governance, or process improvement initiatives.  Check back frequently as this page will be updated often!

This month’s feature:  5 PDG (Pretty Darn Good) Reasons to define your Service Catalog

Having a Service Catalog is a great idea, but sometimes you need more than just that “great idea” to convince others.  If so, here’s a presentation that describes five PDG (Pretty Darn Good) reasons to define that Service Catalog!

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Latest Post view all
Six PDG (Pretty Darn Good) Reasons for IT to (truly) define Services
Posted by On February 5, 2017

How would you answer the following question? “How does your IT organization deliver real business value?” In the October 6, 2016 CIO.com article, ...

What message is your Service Catalog sending to your business?
Posted by On January 6, 2017

ISO/IEC 20000:1, the Information Technology Service Management (ITSM) standard, defines a service as a “means of delivering value for the customer by facilitating results the ...

Really, we need Bi-lingual IT
Posted by On December 1, 2016

There’s been some hype recently over what is called ‘bi-modal IT’, an approach to delivering IT services that essentially divides an IT into two “modes”: ...