Training

Tedder Consulting offers a number of training courses that help you or your team gain critical knowledge and competency needed for success.

Certified ITSM Training

Tedder Consulting can provide a number of instructor-led accredited courses, including ITIL® Foundation ITIL® Practitioner,  HDI® Support Center ManagerHDI® Support Center Analyst,  Lean IT Foundation Lean IT Kaizen and DASA DevOps Fundamentals.

Tedder Consulting offers a public ITIL® Foundation class at least twice each year.  Or you can bring any of the above classes on-site, with scheduling and location tailored to meet your specific needs.

ITSM Awareness

This instructor-led non-accredited course provides an introduction to IT Service Management best practices. Your session can be tailored to meet your specific needs.

ITSM Simulations

Immersive, challenging, and fun scenario-based learning methods for experiencing and overcoming the challenges of an ITSM implementation.

Tedder Consulting is pleased to offer two of the industry’s leading business simulations:

    • Apollo 13: An ITSM Case Experience: In this one-day interactive workshop, participants learn how to apply ITSM concepts to a real world situation. Participants must develop, plan, organize and execute specific actions that reinforce ITSM concepts. Participants also learn the importance and impact of defining and documenting processes and procedures, the importance of defining roles and performance expectations, the value of tools, and the value of teamwork and good cross-functional relationships.
    • Grab@Pizza: IT Business Alignment: A one-day interactive simulation in which participants learn how to use ITSM processes to turn a struggling IT organization into a high performance team that is aligned with the business. Played in a series of rounds, participants will identify business requirements and demand for IT solutions, analyze performance of the IT organization and IT processes, make decisions about workload and priorities, and propose and implement improvements to align IT with business needs.

Either of the above simulations can also be used as team-building exercises as well.

 

Ready to get started?  Need more information?  Or maybe you’re not seeing what you’re looking for? Contact Tedder Consulting for a free 30 minute consultation to discuss training solutions to meet your specific needs.

Services
Training

Formal training courses with Tedder Consulting build needed knowledge and skills

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Consulting

Expert guidance working side-by-side with your team to help you achieve your ITSM goals while ensuring sustainability

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Workshops

Facilitated workshops engage your teams in tackling your real-world challenges and developing actionable solutions

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