Shysters, Highwaymen, and others on the ITSM Journey

Travel in medieval times was always full of challenges and dangers. Travel usually took place during the daylight hours, following roads perhaps built during the Roman Empire period, or following other roads that were not well paved, if they were

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Effective tomorrow, the Service Desk no longer takes Calls

Internal Company Announcement – For Immediate Distribution We heard you. And we’re taking action. After years of complaints regarding the “black hole of IT” and users having to call the “helpless” desk, we are pleased to announce that effective tomorrow,

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