Heading to Fusion 15!

This is a date that I circle on my calendar every year – the date of the annual Fusion IT Service Management conference, being held this year in New Orleans from November 1 – 4.   I’ve been attending the

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Let it go

I remember when I first realized it. I was participating in an itSMF USA local interest group leadership workshop in St. Louis in 2008. It was the last day of the workshop, and the itSMF USA had arranged to have

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