Five Things I like about ITIL Practitioner (and one thing I didn’t)

After a few years in the ITSM profession, I recently earned my ITIL®[1] Practitioner certification. If you’ve not heard of ITIL Practitioner, it’s the new addition to the ITIL certification scheme from AXELOS, the joint venture of the British Government

Read More
Can IT lead SM?

In my blog article, “Is it time to drop the ‘IT’ from ‘ITSM’?”, I discussed the challenges of expanding IT Service Management concepts and principles to other service providers within an organization.   Personally, I think that extending ITSM

Read More