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Process design
Why Your Process Isn’t Working “As Designed”

Almost everything in an organization is a sequence of tasks. In fact, many people describe a business as the “sum of all its processes.” This is why many IT leaders and consultants focus on process design. However, many IT

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verism customer expectations
Warning: You Might Be Already Disappointing Your Customers

We have bad news for some IT organizations. You might already be disappointing your customers. The Fourth Industrial Revolution has already occurred and customer expectations are higher than ever. Most of these increased customer expectations are due to new technologies.

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