A prevalent approach to Enterprise Service Management (ESM) today is to extend the use of the IT Service Management (ITSM) tool to other areas of an organization outside of IT. Some organizations also try to apply their existing ITSM
There’s a battle afoot within many IT organizations.
In one corner is the “up-and-comer” DevOps, with its promise to be responsive and deliver technology-based solutions with velocity, while making positive changes to the culture of an IT organization.
It’s been 8 years since the last update to ITIL®[efn_note]ITIL is a registered trademark of AXELOS Limited.[/efn_note] and it’s safe to say that the industry is interested in this newest iteration.
Last month, ITIL 4 Foundation was officially rolled