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The New Role of The ITSM Professional

What makes ITSM successful? There’s a variety of answers that exist for this question but I am staunchly in the camp that ITSM success has less to do with strategy, processes, or even technology. It comes down to people. There

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Is “Busy” Becoming The New Death of IT?

The word “busy” has become ubiquitous in the business world. It is equal parts an explanation, an apology, and a defense. For IT, it has long been a go-to phrase. I am worried about the overuse of the word “busy”.

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