We IT people are an interesting bunch.  On one hand, we often preach about how we want to be seen as a reliable and consistent service provider, so business can trust us to deliver predictable, repeatable results.  We

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How to have Fun in your ITSM Implementation

The formula for having fun in your ITSM implementation to me is really simple.  You need to (wait for it)…”plan”. “Plan”.  Yes, it’s a four-letter word, and it’s a good four-letter word, but the lack of planning is often

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It Always Comes Down to This

Now that I’ve been in the consulting side of ITSM for a while, I’ve noticed a pattern.  Maybe it’s always been there, but I’m now really tuned into it. The success of every ITSM implementation comes down to one thing.  People.

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