I recently polled my Twitter community on whether or not they are interested in receiving their ITIL4 Foundation certification. I was surprised to learn that the majority either did not have immediate plans or did not plan on ITIL4 Foundation
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A prevalent approach to Enterprise Service Management (ESM) today is to extend the use of the IT Service Management (ITSM) tool to other areas of an organization outside of IT. Some organizations also try to apply their existing ITSM
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There’s a battle afoot within many IT organizations. In one corner is the “up-and-comer” DevOps, with its promise to be responsive and deliver technology-based solutions with velocity, while making positive changes to the culture of an IT organization. And in
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It’s been 8 years since the last update to ITIL®[efn_note]ITIL is a registered trademark of AXELOS Limited.[/efn_note] and it’s safe to say that the industry is interested in this newest iteration. Last month, ITIL 4 Foundation was officially rolled
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There are two camps of people in the IT world: those that will explain the benefits of ITIL all day long and those that find ITIL doesn't work and think it’s a bureaucratic waste of time. But upon further investigation, we’ve
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