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5 ways DevOps thinking can cure “Bad ITSM”

The ITSM highway is littered with implementation efforts that failed to achieve their potential. ITSM, done well, has proven to be great for business. Unfortunately, for many businesses, implementation efforts resulted in “bad ITSM”. Many of these ITSM implementations were

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The Importance of Good ITSM in the Digital Economy

The digital economy is upon us. Regardless of industry, businesses are experiencing the impact of the digital economy.  In the digital economy, the “store” is always open and customers expect that systems are “always on”.  Customers can (and

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