Continuous Improvement

Is your organization in danger of becoming complacent? Are you settling for being “good enough”? Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

Which option is for you? Schedule a free 30-minute session and learn how Doug can help you achieve the results you need!

Doug also delivers a variety of training courses that help you and your team gain critical knowledge and competency needed for success.

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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Latest Post view all
What Should Your Customer Experience Look Like & How Do You Get There?
Posted by On February 16, 2020

Recently, I’ve been sharing about customer expectations and while understanding those expectations is important, you also have to have a plan for how to meet ...

Are You Prepared to Meet Customer Expectations in 2020?
Posted by On February 6, 2020

In November 2018, I examined a few ways customer expectations have changed due to technology and what organizations, especially IT, need to know to stay ...

Focusing on Technology May Kill Your Business
Posted by On January 22, 2020

I know the technology wishlists of many CEOs. They want newer technology, faster technology and the shiniest, most fully-featured tools. While technology is not a ...