Continuous Improvement

Is your organization in danger of becoming complacent? Are you settling for being “good enough”? Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

Which option is for you? Schedule a free 30-minute session and learn how Doug can help you achieve the results you need!

Doug also delivers a variety of training courses that help you and your team gain critical knowledge and competency needed for success.

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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Latest Post view all
When In Doubt, Follow the Value Stream
Posted by On July 1, 2020

Every day, IT leaders address questions to help keep their team moving forward, which in turn keeps the organization moving forward. Questions like: Where should ...

Your Continuity Plan Still Isn’t Good Enough
Posted by On June 15, 2020

Continuity plans have been in the spotlight for businesses across the globe over the last few months. If your continuity plan wasn’t done or hadn’t ...

No, Value Stream Management is Not the “New ITSM”
Posted by On June 3, 2020

Every few years it seems like there’s some new trend that seems eerily similar to ITSM. There are so many buzzwords and trendy practices in ...