Continual Improvement

Is your organization in danger of becoming complacent? Are you settling for being “good enough”? Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

Which option is for you? Schedule a free 30-minute session and learn how Doug can help you achieve the results you need!

Doug also delivers a variety of training courses that help you and your team gain critical knowledge and competency needed for success.

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

Read More
Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

Read More
Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

Read More
Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

Read More
Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

Read More
VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

Read More
Latest Post view all
You’re Talking About Value Wrong
Posted by On August 1, 2021

“Value” is one of the most overused and misunderstood terms in business today. It is often thrown around in meetings and on company websites but ...

Want ESM? Start with VSM
Posted by On July 18, 2021

Enterprise Service Management (ESM) has been gaining traction over the last few years — and for good reason.  With technology driving businesses forward these ...

The Consequences of Undefined Services
Posted by On July 6, 2021

Delivering IT services is at the core of any modern IT organization. IT provides services to deliver or enable business outcomes and value. It seems ...