Doug Tedder discusses ESM on The ITSM Crowd

August 8, 2018:   Doug Tedder, principal consultant of Tedder Consulting,  discusses Enterprise Service Management (ESM) with Claire Agutter on episode 45 of “The ITSM Crowd”, a production of ITSM Zone.

In the discussion, Doug discusses some of the challenges of ESM, along with how to best overcome those challenges.  Doug and Claire also discuss how VeriSM™ could be leveraged as an approach to ESM.

A replay of the episode can be found here.


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