May 20, 2019 – “Is ITIL® dead?”
During the 33 minute podcast, Jeff and Doug discuss ITIL and IT Service Management (ITSM) in an age of digital transformation and agile: What modern ITSM looks like, how to succeed, what might be going wrong with your implementation and even how it can work with an agile environment. Doug stressed, “Modern service management is about doing what is right for your organization. You have to find the right balance between responsiveness and stability.”
Listen to the podcast here.