May 4, 2018 : Doug Tedder, Principal Consultant of Tedder Consulting LLC, has earned the Certified Agile Service Manager® (CASM) certification.
CASM is an approach that introduces and integrates agile thinking into service management processes and process design projects. Agile thinking improves the IT organization’s effectiveness and efficiency and enhances, not replaces, traditional ITSM methodologies and frameworks.
CASM was developed and is certified by the DevOps Institute.
Certified Agile Service Manager is a registered trademark of The DevOps Institute.