Next Generation Service Management

Feeling trapped because you’re trying to follow a “one size fits all” approach to service management? Do you need to develop a service management operating model that exploits the best parts of multiple methodologies and frameworks to meet your business needs? Do you need help in navigating the myriad of methodologies to define and implement the operating model that works for your organization? Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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Latest Post view all
What Ever Happened to Critical Thinking?
Posted by On September 19, 2021

As businesses grow, so do the size and complexity of their problems and challenges. To solve those complex challenges and problems, leaders need to employ ...

Don’t Go Chasing Electrons
Posted by On September 1, 2021

One of my biggest gripes about service management is that the work of service management has become synonymous with service management tools. This has really ...

The CIO Role, Reasserted
Posted by On August 15, 2021

After an unprecedented year of change, many organizations are adjusting to a new status quo with technology - and technology experts - leading the way....