Next Generation Service Management

Feeling trapped because you’re trying to follow a “one size fits all” approach to service management? Do you need to develop a service management operating model that exploits the best parts of multiple methodologies and frameworks to meet your business needs? Do you need help in navigating the myriad of methodologies to define and implement the operating model that works for your organization? Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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Latest Post view all
What’s The ROI of Service Management?
Posted by On November 22, 2021

IT service management has typically been seen as yet another cost inside of what is perceived to be a cost center known as “IT”. Why? ...

The 2-Step Method to a IT Service Portfolio
Posted by On November 3, 2021

There are two types of IT organizations. One type of IT organization takes orders, manages service tickets, and provides technology and technology support. The other ...

The Curious Case of the Missing IT Strategy
Posted by On October 17, 2021

IT organizations often get stuck in a vicious cycle of never-ending work. IT implements solution after solution, fixes one problem after another, and no matter ...