Process Design and Improvement

Are your processes consistently delivering the right results? Does it seem like your team spends a lot of time and effort only to produce minimal results? Are your service management tools not quite delivering what you expected? Can you measure your work efforts? Good process design enables consistency, repeatability, and measurability in how work gets done within your organization. Good process designs provide the critical foundation for enabling automation and other advanced digital solutions.

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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Latest Post view all
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Posted by On October 18, 2020

IT has gotten a bad rap in the past and I think it's partially deserved. There are still far too many IT leaders just willing ...

How IT Can Enable Organizations to Make Data-Driven Decisions
Posted by On October 3, 2020

Technology is one of the biggest and most important investments that any organization can make. In the past, many decisions about technology investments were made ...

Why IT Organizations Stay Broken
Posted by On September 14, 2020

They say that “change is hard”. Organizational change is probably the most difficult kind of change. And for some reason, IT struggles with its own ...