Process Design and Improvement

Are your processes consistently delivering the right results? Does it seem like your team spends a lot of time and effort only to produce minimal results? Are your service management tools not quite delivering what you expected? Can you measure your work efforts? Good process design enables consistency, repeatability, and measurability in how work gets done within your organization. Good process designs provide the critical foundation for enabling automation and other advanced digital solutions.

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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Latest Post view all
Don’t Believe These 6 Service Management Myths
Posted by On April 6, 2021

I have said before that service management has gotten a bad reputation. But that bad reputation is somewhat deserved because the service management of the ...

Read This Before Investing in an Enterprise Service Management Tool
Posted by On March 14, 2021

Are you considering Enterprise Service Management (ESM)? There has never been a better time to get started. A 2019 EMA study found that 87% of ...

CEOs, are you making your CIO sick?
Posted by On March 1, 2021

Here’s a scenario that might sound familiar: The CEO of a mid-sized organization calls in the CIO because times are desperate. The company needs to ...