Process Design and Improvement

Are your processes consistently delivering the right results? Does it seem like your team spends a lot of time and effort only to produce minimal results? Are your service management tools not quite delivering what you expected? Can you measure your work efforts? Good process design enables consistency, repeatability, and measurability in how work gets done within your organization. Good process designs provide the critical foundation for enabling automation and other advanced digital solutions.

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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Latest Post view all
A New CIO’s Guide to Mapping Experiences
Posted by On June 18, 2021

Delivering and enabling business value is a large part of IT’s job.  As such, the CIO must track how value flows, not only within ...

Is the CIO the Continual Improvement Officer?
Posted by On June 7, 2021

The CIO is often wearing many hats. They have to be tech whizzes and also strategic visionaries. And in my opinion, they now have to ...

Business-IT Alignment isn’t a 50-50 Deal
Posted by On May 26, 2021

More and more companies are transforming via digital transformation and discovering new lines of business or radically changing their existing business models through the use ...