Process Design and Improvement

Are your processes consistently delivering the right results? Does it seem like your team spends a lot of time and effort only to produce minimal results? Are your service management tools not quite delivering what you expected? Can you measure your work efforts? Good process design enables consistency, repeatability, and measurability in how work gets done within your organization. Good process designs provide the critical foundation for enabling automation and other advanced digital solutions.

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

Read More
Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

Read More
Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

Read More
Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

Read More
Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

Read More
VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

Read More
Latest Post view all
Did You Leave Some Value Along the Road?
Posted by On August 2, 2020

Let’s start off with a scenario. Let’s say you are preparing for a cross-country road trip. Before you head out, you are responsible and change ...

When In Doubt, Follow the Value Stream
Posted by On July 1, 2020

Every day, IT leaders address questions to help keep their team moving forward, which in turn keeps the organization moving forward. Questions like: Where should ...

Your Continuity Plan Still Isn’t Good Enough
Posted by On June 15, 2020

Continuity plans have been in the spotlight for businesses across the globe over the last few months. If your continuity plan wasn’t done or hadn’t ...