Process Design and Improvement

Are your processes consistently delivering the right results? Does it seem like your team spends a lot of time and effort only to produce minimal results? Are your service management tools not quite delivering what you expected? Can you measure your work efforts? Good process design enables consistency, repeatability, and measurability in how work gets done within your organization. Good process designs provide the critical foundation for enabling automation and other advanced digital solutions.

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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Latest Post view all
5 Modern Use Cases for Service Management
Posted by On January 18, 2021

“Service Management” is in desperate need of a rebrand. For years, service management was synonymous with IT. It was branded as IT service management. But ...

How To Avoid the Ghosts of ITSM Past
Posted by On January 9, 2021

What happened to IT service management? It feels like not that long ago IT was the master of its domain. But things have changed. Shadow ...

The CIO’s Guide to Enabling a Hybrid Workforce
Posted by On January 3, 2021

Looking back on 2020, one thing is certain: COVID-19 has permanently changed the way we work. Earlier this year, CIOs and IT departments were responsible ...