Doug is a recognized industry thought leader who is equally adept in interactions from senior leadership to day-to-day practitioners. His attention to detail, industry knowledge, emotional intelligence, and the ability to “see the big picture” and make it actionable has resulted in a track record of success in transforming IT organizations into valued business partners.
Doug holds numerous industry certifications in disciplines ranging from ITIL®, COBIT®, Lean IT, KCS™, DevOps, VeriSM™, Agile Service Management, and Organizational Change Management. Doug was also recognized as an “IT Industry Legend” by Cherwell Software in 2016.
Doug is an author, blogger, and frequent speaker and contributor at local industry group meetings, webinars, and national conventions. Doug is a member and former president of itSMF USA, a member of HDI, a contributing author to VeriSM™, and co-author of the VeriSM Pocket Guide.
Doug helps IT organizations achieve success in the following areas:
Learn more by downloading Doug’s profile.
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