Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes. Not only will you illustrate how the IT organization contributes to the success of the organization, you’ll also align your IT organization to ensure that your services meet the needs of your business.

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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Latest Post view all
IT Reset: How to Re-Prioritize IT Initiatives During COVID-19
Posted by On May 17, 2020

CIOs have had their work cut out for them over the last few months. The sudden shift to remote work has put pressure on IT ...

Outcomes vs Outputs: The Real Proof of IT’s Value
Posted by On May 2, 2020

The typical workday looks much different today than it did just a few months ago. Instead of driving to work and walking into the building, ...

The New Role of the Service Desk Agent
Posted by On April 20, 2020

What is the future service desk agent? Instead of fearing the future, it's time to redefine the role. AI is disrupting almost every part of ...