Innovative Service Management Consulting and Training: Tedder Consulting https://validator.w3.org/feed/docs/rss2.html Home Business-IT Alignment isn’t a 50-50 Deal The 2-Step Method to a IT Service Portfolio The Consequences of Undefined Services How to Master the Art of IT Partnerships Don’t Believe These 6 Service Management Myths How To Avoid the Ghosts of ITSM Past Why IT Organizations Stay Broken Working From Home Is Only The Beginning: What is the Future of Service Management? Did You Pivot Or Are You Just Spinning in Circles? Did You Leave Some Value Along the Road? When In Doubt, Follow the Value Stream Your Continuity Plan Still Isn’t Good Enough No, Value Stream Management is Not the “New ITSM” The New Role of the Service Desk Agent ITSM is More Than Just Numbers on a Spreadsheet What Should Your Customer Experience Look Like & How Do You Get There? Focusing on Technology May Kill Your Business Why Your Organization Gets the IT It Deserves Don’t Go Chasing Electrons Are You Due for an IT Health Check? What’s The ROI of Service Management? Start with Reporting first *then* Measurement CEOs want tech results, not tech talk – Here’s how to deliver Is your ITSM approach looking through the windshield…or at the rear-view mirror? Nothing will change. Unless you change. Why your ITSM house of cards is a bad deal for your business Are your improvement efforts starving for continuous feedback? The ITSM blind spots holding back your business Four ways that organizations have dehumanized IT – and how to fix it Can Human-centered Design rescue your ITSM investment? Why your SLAs aren’t helping your XLAs Deploy experiences, not just tools, for real IT impact IT Reset: How to Re-Prioritize IT Initiatives During COVID-19 Can the CIO Save The Day? You’re Talking About Value Wrong You Can’t Automate What You Don’t Understand From Behaviors to Business Value: A Customer Experience Framework for Operationalizing CX How IT Can Enable Organizations to Make Data-Driven Decisions Where Is IT On Your Customer Journey Map? Future-Proofing Higher Education With Employee Experience Outcomes vs Outputs: The Real Proof of IT’s Value Can good ESM lead to better EX? When Your Remote Work Solution is No Longer a Solution 5 Modern Use Cases for Service Management ESM is the Business Strategy Every CIO Needs Are You Wasting Last Year’s Success? Read This Before Investing in an Enterprise Service Management Tool Want ESM? Start with VSM Blog