Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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Latest Post view all
Damn, I Made a Mistake
Posted by On August 5, 2019

  Buckle up, friends, because this is the one where I share some truths. I’ve learned many things in my years as a business owner ...

5 Signs You’re Leading a Modern IT Organization
Posted by On July 15, 2019

There was once a time when IT was the “department of innovation”. IT held the keys to the technology and fearlessly led the way towards ...

Alexa Is NOT the Service Management Star You’ve Been Searching For
Posted by On July 2, 2019

Have you been hearing the news? There’s a brand new rising star in the Service Management world. She’s tech-savvy, has fantastic people skills and is ...