Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

Read More
Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

Read More
Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

Read More
Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

Read More
Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

Read More
VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

Read More
Latest Post view all
Focusing on Technology May Kill Your Business
Posted by On January 22, 2020

I know the technology wishlists of many CEOs. They want newer technology, faster technology and the shiniest, most fully-featured tools. While technology is not a ...

Where Is IT On Your Customer Journey Map?
Posted by On January 12, 2020

In today’s digital world, it’s imperative that organizations create and deliver world-class customer experiences. The Amazons and Zappos of the world have changed how customers ...

The New Role of The ITSM Professional
Posted by On December 4, 2019

What makes ITSM successful? There’s a variety of answers that exist for this question but I am staunchly in the camp that ITSM success has ...