Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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Latest Post view all
Future-Proofing Higher Education With Employee Experience
Posted by On March 16, 2020

Higher education is facing many obstacles. The entire industry has shifted over the last few years and many higher education institutions are having to adjust ...

AI: The Key To a Human Employee Experience
Posted by On March 2, 2020

Employees expect a personalized experience in their use of technology at work. This is due to the proliferation of technology in our personal lives. Think ...

What Should Your Customer Experience Look Like & How Do You Get There?
Posted by On February 16, 2020

Recently, I’ve been sharing about customer expectations and while understanding those expectations is important, you also have to have a plan for how to meet ...