Training

When you invest in training, of course you or your team want to come away having learned something.  But the training experience should be so much more.  You want to be engaged.  You want to be challenged. You want to ask questions – and get pragmatic answers – not just hear theoretical concepts.  That’s the difference with training from Tedder Consulting.  Tedder Consulting offers a number of training courses that help you and your team gain critical knowledge and competency needed for success.

Certified Training

Tedder Consulting offers  both virtual and on-site,  instructor-led accredited training courses, including ITIL® Foundation,  DOI DevOps FoundationVeriSM™ Foundation , and others.

“I really appreciated Doug’s enthusiasm throughout the class.  His knowledge is evident, but his enthusiasm maintained a good level of energy during an aggressive pacing.  He provided multiple instruction vectors to convey complex concepts and provide a more ‘three dimensional’ understanding.”  – Michael B., participated in ITIL Foundation training in May, 2017.

 

Awareness and Overview Courses

Tedder Consulting also provides half-day and full day overview sessions on a variety of service management topics.

ITIL® Awareness

This instructor-led non-accredited course provides an introduction to IT Service Management best practices based on ITIL 4. Your session can be tailored to meet your specific needs.

DevOps and ITSM Overview

This facilitated session introduces how DevOps and ITSM are compatible and separates the myths from the facts.  Among the topics covered in the session are core concepts, why an organization may consider DevOps,  why DevOps requires a cultural shift, and how DevOps is compatible with other ITSM methodologies.

Executive ITSM Overview

Geared for the senior leadership team, this executive overview discusses how to leverage a comprehensive approach to service management to transform your IT department from a technology-focused group to a strategic service partner, integrated with your business.

Ready to get started?   Contact Tedder Consulting to discuss your training needs!

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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