Training

When you invest in training, of course you or your team want to come away having learned something.  But the training experience should be so much more.  You want to be engaged.  You want to be challenged. You want to ask questions – and get pragmatic answers – not just hear theoretical concepts.  That’s the difference with training from Tedder Consulting.  Tedder Consulting offers a number of training courses that help you and your team gain critical knowledge and competency needed for success.

Certified Training

Tedder Consulting offers public training classes in the Indianapolis area or can provide a number of on-site,  instructor-led accredited training courses, including ITIL® Foundation (both ITIL v3 and ITIL4)  DOI DevOps FoundationVeriSM™ Foundation , and others.

Have a look at our ITIL4 and ITILv3 FAQs here!

“I really appreciated Doug’s enthusiasm throughout the class.  His knowledge is evident, but his enthusiasm maintained a good level of energy during an aggressive pacing.  He provided multiple instruction vectors to convey complex concepts and provide a more ‘three dimensional’ understanding.”  – Michael B., participated in ITIL Foundation training in May, 2017.

Awareness and Overview Courses

Tedder Consulting also provides half-day and full day overview sessions on a variety of service management topics.

New! ITIL® 4 Differences

Have you recently earned your ITIL Foundation certificate, but you’re curious about ITIL4?  This one-day “differences” class is for you!  In this non-certification class, you’ll cover the major differences between ITIL4 and previous versions of ITIL, such as the Guiding Principles, the Service Value System, and the Four Dimensions of Service Management. You’ll also get a taste of how ITIL integrates concepts from other methodologies, such as Lean IT, Agile, and DevOps.  You’ll even get a study guide and a copy of the ITIL4 Foundation volume to help you prepare for the certification exam.

This class is offered at $399 per participant (a minimum number of participants are required).  For only $649, you’ll also receive an exam voucher so you can sit the exam when you’re ready!

ITIL® Awareness

This instructor-led non-accredited course provides an introduction to IT Service Management best practices based on ITIL. Your session can be tailored to meet your specific needs.

DevOps Overview

This facilitated session introduces DevOps and separates the myths from the facts.  Among the topics covered in the session are core concepts, why an organization may consider DevOps,  why DevOps requires a cultural shift, and how DevOps is compatible with other methodologies.

Executive ITSM Overview

Geared for the senior leadership team, this executive overview discusses how to leverage a comprehensive approach to service management to transform your IT department from a technology-focused group to a strategic service partner, integrated with your business.

Ready to get started?   Contact Tedder Consulting to discuss your training needs!

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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