Training

When you invest in training, of course you or your team want to come away having learned something.  But the training experience should be so much more.  You want to be engaged.  You want to be challenged. You want to ask questions – and get pragmatic answers – not just hear theoretical concepts.  That’s the difference with training from Tedder Consulting.  Tedder Consulting offers a number of training courses that help you and your team gain critical knowledge and competency needed for success.

Certified Training

Tedder Consulting can provide a number of on-site,  instructor-led accredited training courses, including ITIL® Foundation ITIL® Practitioner,  HDI® Support Center ManagerHDI® Support Center Analyst,  HDI® KCS Principles, Lean IT Foundation Lean IT Kaizen, DASA DevOps FundamentalsVeriSM™ Foundation and others.

“I really appreciated Doug’s enthusiasm throughout the class.  His knowledge is evident, but his enthusiasm maintained a good level of energy during an aggressive pacing.  He provided multiple instruction vectors to convey complex concepts and provide a more ‘three dimensional’ understanding.”  – Michael B., participated in ITIL Foundation training in May, 2017.

Tedder Consulting offers public training classes in Indianapolis for ITIL® Foundation, Lean IT Foundation, and DASA DevOps Fundamentals .

Awareness and Overview Courses

Tedder Consulting also provides half-day and full day overview sessions

ITIL Awareness

This instructor-led non-accredited course provides an introduction to IT Service Management best practices based on ITIL. Your session can be tailored to meet your specific needs.

DevOps Overview

This facilitated session introduces DevOps and separates the myths from the facts.  Among the topics covered in the session are core concepts, why an organization may consider DevOps,  why DevOps requires a cultural shift, and how DevOps is compatible with other methodologies.

Executive ITSM Overview

Geared for the senior leadership team, this executive overview discusses how the 4 P’s of Service Management (People, Process, Partners, and Products) work to transform your IT department from a technology-focused group to a strategic  service partner, integrated with your business.

Ready to get started?   Contact Tedder Consulting to discuss your training needs!

Services
Training

Formal training courses with Tedder Consulting build needed knowledge and skills

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Consulting

Expert guidance working side-by-side with your team to help you achieve your ITSM goals while ensuring sustainability

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Workshops

Facilitated workshops engage your teams in tackling your real-world challenges and developing actionable solutions

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