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October 2019
How a Virtual Agent can transform your Help Desk
Doug Tedder of Tedder Consulting joins Dan Turchin, co-founder and CPO of Astound, for a discussion regarding how a Virtual Agent can transform the Help Desk
Find out more »ITIL4 Foundation Class
Tedder Consulting is conducting an ITIL4® Foundation Class and Exam on October 7-9, 2019 in Fishers, Indiana. ITIL4 is the latest evolution of the popular service management framework. ITIL4 builds upon concepts from previous versions of ITIL, but takes a more evolved view of a Service Value System (SVS), which provides a holistic view of how business value is really delivered. ITIL4 also integrates concepts from other methodologies such as Lean IT, Agile, and DevOps. ITIL4 also presents the Guiding…
Find out more »VeriSM Foundation
Tedder Consulting is presenting a VeriSM Foundation class and exam on October 10-11, 2019 in Fishers, Indiana. The two-day VeriSM™ Foundation course focuses on the VeriSM model, which emphasizes value, outcomes, and an organization’s goals. The VeriSM model includes a unique Management Mesh, which allows an organization to utilize its resources, environment, management practices, and emerging technologies in such a way that delivers the value demanded by both the organization and its consumers. VeriSM provides context to service management in…
Find out more »(Really) Identifying your IT Services (and why you care)
Doug Tedder, principal consultant of Tedder Consulting, will lead a hands-on workshop at the October 16, 2019 meeting of the HDI Brickyard chapter titled "(Really) Identifying your IT Services (and why you care)". Many IT organizations suffer when identifying and defining IT services. Rather than define services in terms of business outcome and value, they define the "things" they provide and the activities they do. While defining things and activities do provide some value for the user, it does little…
Find out more »November 2019
Service Management World 2019
Doug will be attending the second annual Service Management World conference from November 11-13 at the Omni Orlando Resort at ChampionsGate. Learn more about the conference here.
Find out more »December 2019
DevOps Foundation
Tedder Consulting is pleased to announce a new training offering - DevOps Foundation from the DevOps Institute! The class will be conducted on December 2-3, 2019 in Fishers, Indiana. DevOps is the cultural and professional movement that emphasizes communication, collaboration, integration, and automation in order to improve the flow of work within an IT organization. Improved workflows enable IT organizations to deliver greater business value by improving the ability to more quickly design, develop, deploy, and operate reliable software and…
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