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June 2018
So What Seems to be the Problem?
No scripts. No slick video production. No pre-formed agendas. Just a small, intimate forum to talk about your service management issues and receive objective, no-strings-attached advice. All you need is 30 minutes, a challenge or problem you're having with service management, and an internet connection. Think of this as the "walk-in clinic" for your service management challenges. This is an online event, and participation is limited to the first four people that sign up.
Find out more »October 2018
Doug Tedder to present “What’s the Deal with VeriSM?” to itSMF USA NYC Metro LIG
Doug Tedder will be the featured speaker at the October 9, 2018 meeting of the NYC Metro Local Interest Group of itSMF USA. "What's the Deal with VeriSM?" will provide an overview to the VeriSM service management approach. As one of the contributing authors, Doug will be able to provide unique insights into the VeriSM approach, including the Management Mesh, the organization as service provider, and other innovations. The meeting will be held at the Cisco offices in Midtown Manhattan,…
Find out more »Service Management World
Join Doug in Orlando in October at Service Management World, the inaugural service management conference from HDI. Doug will be speaking twice during the conference: Session 301: Making Sense of the Latest Approaches and Methodologies Session 403: Digital Transformation Means Losing Control: Can You Handle It? Doug will also be leading a pre-conference VeriSM Foundation certification class on October 14-15.
Find out more »ITIL Foundation Class
Are you looking for a local alternative for ITIL® Foundation training? Would you like an experienced, in-room instructor who can bring in “real-world” examples and discussions? Tedder Consulting is conducting an ITIL® Foundation Class and Exam on October 24-26, 2018 in Fishers, Indiana. The 3-day ITIL Foundation class will cover the following topics: Basic ITIL terminology and concepts Introduction and discussion of the ITIL Service Lifecycle Identify Service Management processes and how they map to the Service Lifecycle Identify factors that affect…
Find out more »November 2018
VeriSM Foundation
Tedder Consulting is presenting a VeriSM Foundation class and exam on November 12-13 In Fishers, Indiana. The two-day VeriSM™ Foundation course focuses on the VeriSM model, which emphasizes value, outcomes, and an organization’s goals. The VeriSM model includes a unique Management Mesh, which allows an organization to utilize its resources, environment, management practices, and emerging technologies in such a way that delivers the value demanded by both the organization and its consumers. VeriSM provides context to service management in the…
Find out more »December 2018
Lean IT Foundation
Tedder Consulting is conducting a Lean IT Foundations class on December 3-4, 2018 in Fishers, Indiana. Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods (such as…
Find out more »February 2019
VeriSM Foundation
Tedder Consulting is presenting a VeriSM Foundation class and exam on February 4-5, 2019 in Fishers, Indiana. The two-day VeriSM™ Foundation course focuses on the VeriSM model, which emphasizes value, outcomes, and an organization’s goals. The VeriSM model includes a unique Management Mesh, which allows an organization to utilize its resources, environment, management practices, and emerging technologies in such a way that delivers the value demanded by both the organization and its consumers. VeriSM provides context to service management in…
Find out more »DevOps Foundation
Tedder Consulting is pleased to announce a new training offering - DevOps Foundation from the DevOps Institute! The class will be conducted on February 7-8, 2019 in Fishers, Indiana. DevOps is the cultural and professional movement that emphasizes communication, collaboration, integration, and automation in order to improve the flow of work within an IT organization. Improved workflows enable IT organizations to deliver greater business value by improving the ability to more quickly design, develop, deploy, and operate reliable software and…
Find out more »April 2019
HDI Conference 2019
Join Doug at the annual HDI conference, being held at the Rosen Shingle Creek resort in Orlando, from April 7 - 12. Doug will be delivering an Incident Management training workshop as part of the pre-conference training agenda. Doug will also be available for a limited number of one-on-one consulting sessions during the conference - click here to request a session with Doug (or another of the experts that will be at the conference). For more information, please visit www.hdiconference.com…
Find out more »May 2019
Knowledge 2019
Doug Tedder will be attending ServiceNow's Knowledge 2019 conference at the Venetian & Sands Expo Center in Las Vegas.
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