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February 2018

Pink 18 IT Service Management Conference and Exhibition

February 18 @ 4:00 pm - February 21 @ 4:00 pm UTC-5
JW Marriott Grand Lakes, 4040 Central Florida Parkway
Orlando, FL 32837 United States
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Doug will be attending the 2018 Pink Elephant conference, being held in Orlando, Florida at the JW Marriott Grand Lakes Resort, on February 18-21. While there, Doug will be delivering a presentation on VeriSM, a service management approach from the organizational level, looking at the end-to-end view rather than focusing on a single department.

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March 2018

Brickyard HDI Chapter Meeting

March 14 @ 1:00 pm - 3:30 pm UTC-5

Doug will be speaking at the March 14th Brickyard HDI Chapter meeting.  Doug's topic will be "Measures, Metrics, and KPI's - Oh My!" This meeting of the Brickyard HDI chapter will be held at Butler University.  For further details, please click here.  

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April 2018

2018 HDI Conference

April 10 @ 8:00 am - April 13 @ 5:00 pm UTC-5
MGM Grand, 3799 S Las Vegas Blvd
Las Vegas, NV, 89109 United States
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Doug will be attending the 2018 HDI Conference and Expo, being held in Las Vegas at the MGM Grand on April 10-13.

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May 2018

ITIL Foundation Class

May 23 @ 8:00 am - May 25 @ 5:00 pm UTC-5
Hampton Inn – Fishers, 11575 Commercial Dr
Fishers, IN 46038 United States
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Are you looking for a local alternative for ITIL® Foundation training? Would you like an experienced, in-room instructor who can bring in “real-world” examples and discussions? Tedder Consulting is conducting an ITIL® Foundation Class and Exam on May 23-25, 2018 (note the date change!) in Fishers, Indiana. The 3-day ITIL Foundation class will cover the following topics: Basic ITIL terminology and concepts Introduction and discussion of the ITIL Service Lifecycle Identify Service Management processes and how they map to the Service Lifecycle Identify factors…

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June 2018

So What Seems to be the Problem?

June 27 @ 9:00 am - 9:30 am UTC-5
Free

No scripts.  No slick video production.  No pre-formed agendas.  Just a small, intimate forum to talk about your service management issues and receive objective, no-strings-attached advice.  All you need is 30 minutes, a challenge or problem you're having with service management, and an internet connection. Think of this as the "walk-in clinic" for your service management challenges. This is an online event, and participation is limited to the first four people that sign up.

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October 2018

Doug Tedder to present “What’s the Deal with VeriSM?” to itSMF USA NYC Metro LIG

October 9 @ 5:30 pm - 7:30 pm UTC-5

Doug Tedder will be the featured speaker at the October 9, 2018 meeting of the NYC Metro Local Interest Group of itSMF USA. "What's the Deal with VeriSM?" will provide an overview to the VeriSM service management approach.  As one of the contributing authors, Doug will be able to provide unique insights into the VeriSM approach, including the Management Mesh,  the organization as service provider, and other innovations. The meeting will be held at the Cisco offices in Midtown Manhattan,…

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Service Management World

October 14 @ 8:00 am - October 18 @ 5:00 pm UTC-5
Omni Orlando Resort, 1500 Masters Boulevard
Champions Gate, FL 33896 United States
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Join Doug in Orlando in October at Service Management World, the inaugural service management conference from HDI.  Doug will be speaking twice during the conference: Session 301:  Making Sense of the Latest Approaches and Methodologies Session 403: Digital Transformation Means Losing Control: Can You Handle It? Doug will also be leading a pre-conference VeriSM Foundation certification class on October 14-15.    

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ITIL Foundation Class

October 24 @ 8:00 am - October 26 @ 5:00 pm UTC-5

Are you looking for a local alternative for ITIL® Foundation training? Would you like an experienced, in-room instructor who can bring in “real-world” examples and discussions? Tedder Consulting is conducting an ITIL® Foundation Class and Exam on October 24-26, 2018 in Fishers, Indiana. The 3-day ITIL Foundation class will cover the following topics: Basic ITIL terminology and concepts Introduction and discussion of the ITIL Service Lifecycle Identify Service Management processes and how they map to the Service Lifecycle Identify factors that affect…

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November 2018

VeriSM Foundation

November 12 @ 8:00 am - November 13 @ 5:00 pm UTC-5

Tedder Consulting is presenting a VeriSM Foundation class and exam on November 12-13 In Fishers, Indiana. The two-day VeriSM™ Foundation course focuses on the VeriSM model, which emphasizes value, outcomes, and an organization’s goals. The VeriSM model includes a unique Management Mesh, which allows an organization to utilize its resources, environment, management practices, and emerging technologies in such a way that delivers the value demanded by both the organization and its consumers. VeriSM provides context to service management in the…

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December 2018

Lean IT Foundation

December 3 @ 8:00 am - December 4 @ 5:00 pm UTC-5

Tedder Consulting is conducting a Lean IT Foundations class on December 3-4, 2018  in Fishers, Indiana. Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods (such as…

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