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February 2018
Pink 18 IT Service Management Conference and Exhibition
Doug will be attending the 2018 Pink Elephant conference, being held in Orlando, Florida at the JW Marriott Grand Lakes Resort, on February 18-21. While there, Doug will be delivering a presentation on VeriSM, a service management approach from the organizational level, looking at the end-to-end view rather than focusing on a single department.
Find out more »March 2018
Brickyard HDI Chapter Meeting
Doug will be speaking at the March 14th Brickyard HDI Chapter meeting. Doug's topic will be "Measures, Metrics, and KPI's - Oh My!" This meeting of the Brickyard HDI chapter will be held at Butler University. For further details, please click here.
Find out more »April 2018
2018 HDI Conference
Doug will be attending the 2018 HDI Conference and Expo, being held in Las Vegas at the MGM Grand on April 10-13.
Find out more »May 2018
ITIL Foundation Class
Are you looking for a local alternative for ITIL® Foundation training? Would you like an experienced, in-room instructor who can bring in “real-world” examples and discussions? Tedder Consulting is conducting an ITIL® Foundation Class and Exam on May 23-25, 2018 (note the date change!) in Fishers, Indiana. The 3-day ITIL Foundation class will cover the following topics: Basic ITIL terminology and concepts Introduction and discussion of the ITIL Service Lifecycle Identify Service Management processes and how they map to the Service Lifecycle Identify factors…
Find out more »June 2018
So What Seems to be the Problem?
No scripts. No slick video production. No pre-formed agendas. Just a small, intimate forum to talk about your service management issues and receive objective, no-strings-attached advice. All you need is 30 minutes, a challenge or problem you're having with service management, and an internet connection. Think of this as the "walk-in clinic" for your service management challenges. This is an online event, and participation is limited to the first four people that sign up.
Find out more »October 2018
Doug Tedder to present “What’s the Deal with VeriSM?” to itSMF USA NYC Metro LIG
Doug Tedder will be the featured speaker at the October 9, 2018 meeting of the NYC Metro Local Interest Group of itSMF USA. "What's the Deal with VeriSM?" will provide an overview to the VeriSM service management approach. As one of the contributing authors, Doug will be able to provide unique insights into the VeriSM approach, including the Management Mesh, the organization as service provider, and other innovations. The meeting will be held at the Cisco offices in Midtown Manhattan,…
Find out more »Service Management World
Join Doug in Orlando in October at Service Management World, the inaugural service management conference from HDI. Doug will be speaking twice during the conference: Session 301: Making Sense of the Latest Approaches and Methodologies Session 403: Digital Transformation Means Losing Control: Can You Handle It? Doug will also be leading a pre-conference VeriSM Foundation certification class on October 14-15.
Find out more »ITIL Foundation Class
Are you looking for a local alternative for ITIL® Foundation training? Would you like an experienced, in-room instructor who can bring in “real-world” examples and discussions? Tedder Consulting is conducting an ITIL® Foundation Class and Exam on October 24-26, 2018 in Fishers, Indiana. The 3-day ITIL Foundation class will cover the following topics: Basic ITIL terminology and concepts Introduction and discussion of the ITIL Service Lifecycle Identify Service Management processes and how they map to the Service Lifecycle Identify factors that affect…
Find out more »November 2018
VeriSM Foundation
Tedder Consulting is presenting a VeriSM Foundation class and exam on November 12-13 In Fishers, Indiana. The two-day VeriSM™ Foundation course focuses on the VeriSM model, which emphasizes value, outcomes, and an organization’s goals. The VeriSM model includes a unique Management Mesh, which allows an organization to utilize its resources, environment, management practices, and emerging technologies in such a way that delivers the value demanded by both the organization and its consumers. VeriSM provides context to service management in the…
Find out more »December 2018
Lean IT Foundation
Tedder Consulting is conducting a Lean IT Foundations class on December 3-4, 2018 in Fishers, Indiana. Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods (such as…
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