VeriSM Adoption

Are you frustrated with a “one size fits all” approach to service management? Do you need an organization-wide approach for delivering products and services? Need to overcome “silo mentality” and get your entire organization working together across organizational value streams? Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization to smooth the delivery of digital products and services to meet your unique business requirements.

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

Read More
Latest Post view all
You Can’t Automate What You Don’t Understand
Posted by On December 7, 2021

The case for automating workflows is a strong one. There are plenty of reasons why organizations are looking for the right automation tools, including but ...

What’s The ROI of Service Management?
Posted by On November 22, 2021

IT service management has typically been seen as yet another cost inside of what is perceived to be a cost center known as “IT”. Why? ...

The 2-Step Method to a IT Service Portfolio
Posted by On November 3, 2021

There are two types of IT organizations. One type of IT organization takes orders, manages service tickets, and provides technology and technology support. The other ...