VeriSM™ Training

VeriSM™ Foundation

This foundation course introduces VeriSM™, and provides a clear understanding of services and service management and the VeriSM model.  The course provides insights into how an organization can incorporate different management practices to support the delivery of products and services.

Audience

  • Those wanting to work in IT, service management, or with digital services.
  • Managers and practitioners who are involved in the delivery of value based on digital services,  regardless if they work in an IT organization.

Course Contents

The two-day VeriSM Foundation class will cover the following topics:

  • The Service Organization
  • Service Culture
  • People and Organizational Structure
  • The VeriSM model
  • Progressive practices
  • Emerging Technologies
  • Getting Started with VeriSM
  • Exam Preparation

Each student will receive a voucher to complete a proctored, online exam upon conclusion of the class.

Delivery

Tedder Consulting provides on-site delivery of the VeriSM Foundation course.  Contact Tedder Consulting for further details.

 

Services
Senior Leader

Lead your organization into the digital age while delivering reliable and effective services

Read More
Departmental Manager

Use the right approaches to deliver pragmatic solutions to meet ever-changing business needs

Read More
Practitioner

Enhance your skills and knowledge to advance your career

Read More
Latest Post view all
Flipping the ESM Switch: Pressure Off, Ease On
Posted by On June 17, 2019

There’s a buzz around Enterprise Service Management (ESM) these days and with good reason! I see Enterprise Service Management as the future of Service Management. ...

The AI Playbook – 3 Key ITSM Plays to Make When Implementing AI
Posted by On June 3, 2019

AI is one of the fastest growing tech trends across all industries. 20% percent of business executives said their companies plan to implement AI across ...

Enablement over Control: How To Demystify ESM in Your Organization
Posted by On May 22, 2019

In July 2018, I wrote a blog about why your company may not be excited about ESM. Close to a year later, the popularity of ...