Workshops with Tedder Consulting are a great way to move your initiative forward by getting the right people together to share experience, build agreement, drive common understanding, create momentum, and deliver results.
Geared for the senior leadership team, this executive overview discusses how the 4 P’s of Service Management (People, Process, Partners, and Products) work to transform your IT department from a technology-focused group to a strategic service partner, integrated with your business.
Does your IT organization get treated like an “order taker”? Are you struggling with describing the business value and outcomes of what IT does? This workshop gets you on the right path. This is a “hands-on”, learn-by-doing 3-day workshop that results in the identification and basic definitions of your IT Services, mapped to identified business functions, forming the basis of your Service Catalog. Not only will you start moving your IT organization to being a strategic partner, your team will know how to sustain and grow what you’ve done!
Do you need to design a process, but not sure where to begin? Don’t put yourself through the pain , time, and expense of “learning as you go” – learn how to make processes deliver immediate value with this 2-day workshop. You’ll learn the keys to good process design, how and why processes must be governed, as well as why good process design is critical for your business – and your customers.
Are you frustrated with a process that is not performing as expected? Does the process not meet business needs? Are you able to identify performance trends or causal factors for poor performance? In this hands-on workshop, you’ll gain insight into process performance issues, identify improvements, develop an improvement plan, and build the business case for change – all in 5 days!
Are you frustrated that you’re unable to move your organization in a new direction? Getting resistance to new ways of doing things? Then this workshop is for you. Offered in half-day or full-day formats, this interactive workshop is designed to identify and discuss attitudes, cultures, and behaviors that impede organizational change initiatives. Once identified, we then work with you to develop strategies for raising awareness, training, and implementation of organizational change.
Often organizational change initiatives struggle because of a lack of clarity about the ‘why’. Clarity begins with developing a vision and strategy. This two-day workshop delivers a powerful, clear vision statement, identifies the drivers for ITSM or IT governance implementation, defines goals and objectives, and establishes direction for your initiative.
Ready to get started? Need more information? Or maybe you’re not seeing what you’re looking for? Schedule a meeting now or contact Tedder Consulting for a free 30 minute consultation to discuss workshops tailored to meet your specific challenges.