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    Services
    Strategy and Planning

    Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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    Continual Improvement

    Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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    Service Identification and Definition

    Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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    Process Design and Improvement

    Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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    Next Generation Service Management

    Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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    Private Training

    Looking for a team-oriented, tailored training experience for your team? Check out our private training offerings.

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    Latest Post view all
    Will AI break ITSM out of its IT operations cage?
    Posted by On June 6, 2025

    AI is about to break ITSM from its IT operations cage. Many ITSM implementations are less about service management, and more about IT operations, or ...

    Why your ITSM house of cards is a bad deal for your business
    Posted by On May 6, 2025

    Is your ITSM implementation like a house of cards, prone to fail with the slightest disturbance?  Here’s some examples: A request for change that ...

    Are your improvement efforts starving for continuous feedback?
    Posted by On April 2, 2025

    In my blog, “Four ways that organizations have dehumanized IT – and how to fix it”, I suggested  that organizations should “ditch those satisfaction surveys”. ...