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Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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Latest Post view all
You’re Talking About Value Wrong
Posted by On August 1, 2021

“Value” is one of the most overused and misunderstood terms in business today. It is often thrown around in meetings and on company websites but ...

Want ESM? Start with VSM
Posted by On July 18, 2021

Enterprise Service Management (ESM) has been gaining traction over the last few years — and for good reason.  With technology driving businesses forward these ...

The Consequences of Undefined Services
Posted by On July 6, 2021

Delivering IT services is at the core of any modern IT organization. IT provides services to deliver or enable business outcomes and value. It seems ...