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    Services
    Strategy and Planning

    Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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    Continual Improvement

    Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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    Service Identification and Definition

    Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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    Process Design and Improvement

    Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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    Next Generation Service Management

    Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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    Private Training

    Looking for a team-oriented, tailored training experience for your team? Check out our private training offerings.

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    Latest Post view all
    Why your ITSM house of cards is a bad deal for your business
    Posted by On May 6, 2025

    Is your ITSM implementation like a house of cards, prone to fail with the slightest disturbance?  Here’s some examples: A request for change that ...

    Are your improvement efforts starving for continuous feedback?
    Posted by On April 2, 2025

    In my blog, “Four ways that organizations have dehumanized IT – and how to fix it”, I suggested  that organizations should “ditch those satisfaction surveys”. ...

    Is your ITSM approach looking through the windshield…or at the rear-view mirror?
    Posted by On March 3, 2025

    "In the business world, the rear-view mirror is always clearer than the windshield." Sadly, this 1991 Warren Buffet quote applies to many ITSM implementations. ...