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    Services
    Strategy and Planning

    Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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    Continual Improvement

    Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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    Service Identification and Definition

    Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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    Process Design and Improvement

    Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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    Next Generation Service Management

    Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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    Private Training

    Looking for a team-oriented, tailored training experience for your team? Check out our private training offerings.

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    Latest Post view all
    Can Human-centered Design rescue your ITSM investment?
    Posted by On June 7, 2024

    Is your organization struggling to realize a return on investment with ITSM? If you answered “yes”, you’re not alone. Many organizations are not getting the ...

    4 things IT can do to improve Business-IT Alignment – and enable AI success
    Posted by On May 20, 2024

    A few years ago, I thought that we had finally moved beyond the conversation of “business-IT alignment”.  I thought that business processes and technology ...

    The 3 Pillars of Success for AI-enabled Service Management
    Posted by On May 6, 2024

    In her book[i], Dr. Kavita Ganesan suggests that any AI adoption be evaluated using three pillars: Model success – Is the AI model performing at ...