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There’s a battle afoot within many IT organizations. In one corner is the “up-and-comer” DevOps, with its promise to be responsive and deliver technology-based solutions ...
It’s been 8 years since the last update to ITIL®[efn_note]ITIL is a registered trademark of AXELOS Limited.[/efn_note] and it’s safe to say that the ...
Believe it or not, your company has always been doing IT Service Management (ITSM) – from the moment it first used a computer. Whether ...