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Latest Post view all
Why Your Process Isn’t Working “As Designed”
Posted by On November 20, 2018

Almost everything in an organization is a sequence of tasks. In fact, many people describe a business as the “sum of all its processes.” ...

Warning: You Might Be Already Disappointing Your Customers
Posted by On November 7, 2018

We have bad news for some IT organizations. You might already be disappointing your customers. The Fourth Industrial Revolution has already occurred and customer expectations ...

The Number One Reason IT Is Unappreciated (and how to change it)
Posted by On October 16, 2018

There’s a quiet mumbling that occurs in every IT organization across the world. You can only hear if you listen very carefully. It’s the quiet ...