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Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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Latest Post view all
The Curious Case of the Wasted IT Investment
Posted by On September 30, 2019

There’s no doubt that if you want to be an efficient IT organization, you need efficient tools. Some might say that you need the best ...

The Ultimate Guide to Measuring IT Success in the Digital Age
Posted by On September 16, 2019

You’ve probably heard the old adage that “you can’t manage what you don’t measure.” While the saying is technically true, it can be misconstrued, ...

Good AI Will Not Fix Bad ITSM
Posted by On September 2, 2019

If you google “AI ITSM,” you’ll receive almost a million results of various articles, predictions, and guides detailing how AI will transform ITSM. The promises ...