Workshops with Tedder Consulting are a great way to move your initiative forward by getting the right people together to share experience, build agreement, drive common understanding, create momentum, and deliver results.

Continual Improvement Workshop

How good is your organization at getting better? A key capability for modern IT organizations is the ability to continually improve and respond to ever-changing needs of business – and by doing so, deliver real business value.  But many IT organizations unfortunately approach “continual improvement” as a “time permitting” activity.  In this  one-day workshop, you’ll learn how to establish a continual improvement program that delivers real and visible results.

Service Identification and Definition Bootcamp

Does your IT organization get treated like an “order taker”?  Are you struggling with describing the business value and outcomes of what IT does?  This workshop gets you on the right path.  This is a “hands-on”, learn-by-doing  3-day workshop that results in the identification and basic definitions of your IT Services, mapped to identified business functions, forming the basis of your Service Catalog.  Not only will you start moving your IT organization to being a strategic partner, your team will know how to sustain and grow what you’ve done!

Process Design Bootcamp

Do you need to design a process, but not sure where to begin?  Don’t put yourself through the pain , time, and expense of “learning as you go” – learn how to make processes deliver immediate value with this 2-day workshop.   You’ll learn the keys to good process design, how and why processes must be governed,  as well as why good process design is critical for your business –  and your customers.

A Better Process – In One Week!

Are you  frustrated with a process that is not performing as expected?  Does the process not meet business needs?  Are you able to identify performance trends or causal factors for poor performance?  In this hands-on workshop, you’ll gain insight into process performance issues, identify improvements, develop an  improvement plan,  and build the business case for change – all in 5 days!

Organizational and Cultural Change Workshop

Are you frustrated that you’re unable to move your organization in a new direction?  Getting resistance to new ways of doing things?  Then this workshop is for you.  Offered in half-day or full-day formats, this interactive workshop is designed to identify and discuss attitudes, cultures, and behaviors that impede organizational change initiatives.  Once identified, we then work with you to develop strategies for raising awareness, training, and implementation of organizational change.

Visioning and Strategy Workshop

Often organizational change initiatives struggle because of a lack of clarity about the ‘why’.  Clarity begins with developing a vision and strategy.  This two-day workshop  delivers a powerful, clear vision statement, identifies the drivers for ITSM or IT governance implementation, defines goals and objectives, and establishes direction for your initiative.

ITSM Simulations

Immersive, challenging, and fun scenario-based learning methods for experiencing and overcoming the challenges of an ITSM implementation.

Tedder Consulting is pleased to offer two of the industry’s leading business simulations:

  • Apollo 13: An ITSM Case Experience: In this one-day interactive workshop, participants learn how to apply ITSM concepts to a real world situation. Participants must develop, plan, organize and execute specific actions that reinforce ITSM concepts. Participants also learn the importance and impact of defining and documenting processes and procedures, the importance of defining roles and performance expectations, the value of tools, and the value of teamwork and good cross-functional relationships.
  • Grab@Pizza: IT Business Alignment: A one-day interactive simulation in which participants learn how to use ITSM processes to turn a struggling IT organization into a high performance team that is aligned with the business. Played in a series of rounds, participants will identify business requirements and demand for IT solutions, analyze performance of the IT organization and IT processes, make decisions about workload and priorities, and propose and implement improvements to align IT with business needs.

Either of the above simulations can also be used as team-building exercises as well.


Ready to get started?  Need more information?  Or maybe you’re not seeing what you’re looking for? Schedule a meeting now or contact Tedder Consulting for a free 30 minute consultation to discuss workshops tailored to meet your specific challenges.


Formal training courses with Tedder Consulting build needed knowledge and skills

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Expert guidance working side-by-side with your team to help you achieve your ITSM goals while ensuring sustainability

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Facilitated workshops engage your teams in tackling your real-world challenges and developing actionable solutions

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