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Latest Post view all
Six PDG (Pretty Darn Good) Reasons for IT to (truly) define Services
Posted by On February 5, 2017

How would you answer the following question? “How does your IT organization deliver real business value?” In the October 6, 2016 CIO.com article, ...

What message is your Service Catalog sending to your business?
Posted by On January 6, 2017

ISO/IEC 20000:1, the Information Technology Service Management (ITSM) standard, defines a service as a “means of delivering value for the customer by facilitating results the ...

Really, we need Bi-lingual IT
Posted by On December 1, 2016

There’s been some hype recently over what is called ‘bi-modal IT’, an approach to delivering IT services that essentially divides an IT into two “modes”: ...