When you engage a consultant, you want outcomes, not just a things checked-off of a list. You want impactful results. And you want to connect those results to business objectives. Consulting engagements with Tedder Consulting deliver results that mean something to your business. Get the engaged, pragmatic, and experienced ITSM and IT Governance consulting you need without all of the overhead you don’t want.
Provides you with a flexible way to get expert ITSM and IT Governance advice, coaching, and expertise as you need it, when you need it – in blocks of time that fit your schedule.
Through a combination of stakeholder interviews, process actor questionnaires, process effectiveness evaluations, formal gap analysis, and cultural readiness and documentation reviews, the in-depth ITSM Assessment shows you where you stand and identifies potential opportunities for improvement related to IT service delivery.
Develop the roadmap and plan for your ITSM initiative, including process, communication, training, organizational change and governance plans.
Focused definition, development, and documentation of ITSM processes, from single processes to complex process maps, tailored to the specific needs of your organization.
Ready to take your ITSM world to the next level? Do you need to break down the barriers that separate your development and operations teams? Are there bottlenecks and inefficiencies with how IT services are delivered and supported? Want to build upon your existing ITSM investment, while introducing and leveraging the benefits of methodologies like DevOps, Kanban, KCS, and Lean? Next Generation ITSM consulting services will help you tackle these issues and more.
The Service Desk is the face of your IT organization. The reputation of your IT organization is often determined by the single contact between the service consumer and the Service Desk. Ensure success through the design and implementation of effective service desk capabilities including contact management, knowledge management functions, staffing analysis, visualization and reporting, and training to enable your Service Desk to meet the needs of your business.
Ready to get started? Need more information? Or maybe you’re not seeing what you’re looking for? Schedule a meeting now or contact Tedder Consulting for a free 30 minute consultation to discuss solutions to meet your specific challenges.