When you engage a consultant, you want outcomes, not just a things checked-off of a list. You want impactful results. And you want to connect those results to business objectives. Consulting engagements with Tedder Consulting deliver impactful results that mean real business value. Get the engaged, pragmatic, and experienced service management consulting you need without all of the overhead you don’t want.
Here is an overview of what we can offer your business.
Advisory Services
Provides you with a flexible way to get expert ITSM and IT Governance advice, coaching, and expertise as you need it, when you need it – in blocks of time that fit your schedule.
In-depth ITSM Assessments
The in-depth ITSM Assessment shows you where you stand and identifies potential opportunities for improvement related to IT service delivery.
ITSM Adoption Roadmap and Planning
Develop the roadmap and plan for your ITSM initiative, including process, communication, training, organizational change and governance plans.
ITSM Process Design
Focused definition, development, and documentation of ITSM processes, from single processes to complex process maps, tailored to the specific needs of your organization.
Next Generation Service Management
Ready to take your Service Management world to the next level? Want to build upon your existing ITSM investment, while introducing and leveraging the benefits of methodologies like DevOps, Kanban, KCS®, Lean, and VeriSM™? Next Generation SM consulting services will help you tackle these issues and more.
Service Desk Optimization
The reputation of your IT organization is often determined by the single contact between the service consumer and the Service Desk. Ensure success through the design and implementation of effective service desk capabilities to enable your Service Desk to meet the needs of your business.
Ready to get started? Contact Tedder Consulting for a free consultation to discuss solutions to meet your specific challenges.