Consulting

When you engage a consultant, you want outcomes, not just a things checked-off of a list.  You want impactful results.  And you want to connect those results to business objectives.  Consulting engagements with Tedder Consulting deliver results that mean something to your business. Get the engaged, pragmatic, and experienced ITSM and IT Governance consulting you need without all of the overhead you don’t want.

Here is an overview of what we can offer your business.

Advisory Services

Provides you with a flexible way to get expert ITSM and IT Governance advice, coaching, and expertise as you need it, when you need it – in blocks of time that fit your schedule.

In-depth ITSM Assessments

The in-depth ITSM Assessment shows you where you stand and identifies potential opportunities for improvement related to IT service delivery.

ITSM Adoption Roadmap and Planning

Develop the roadmap and plan for your ITSM initiative, including process, communication, training, organizational change and governance plans.

ITSM Process Design

Focused definition, development, and documentation of ITSM processes, from single processes to complex process maps,  tailored to the specific needs of your organization.

Next Generation Service Management

Ready to take your Service Management  world to the next level?   Want to build upon your existing ITSM investment,  while introducing and leveraging the benefits of methodologies like DevOps,  Kanban, KCS®, Lean,  and VeriSM™?  Next Generation SM consulting services will help you tackle these issues and more.

Service Desk Optimization

The reputation of your IT organization is often determined by the single contact  between the service consumer and the Service Desk. Ensure success through the design and implementation of effective service desk capabilities to enable  your Service Desk to meet the needs of your business.

 

Ready to get started?  Contact Tedder Consulting for a free consultation to discuss solutions to meet your specific challenges.

 

Services
Training

Formal training courses with Tedder Consulting build needed knowledge and skills

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Consulting

Expert guidance working side-by-side with your team to help you achieve your ITSM goals while ensuring sustainability

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Workshops

Facilitated workshops engage your teams in tackling your real-world challenges and developing actionable solutions

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Latest Post view all
Why Service Management must move out of IT
Posted by On June 2, 2018

Is your IT service management “future ready”? A recent MIT Sloan Management Review article[1] discussed how organizations must become “future ready”.  The article stated ...

Four Steps for finding your misplaced Service Owner
Posted by On May 1, 2018

Has your IT organization defined services and named service owners? Have you identified the right person as the service owner? How do you know? Let’s ...

Let’s Stop Playing “Service Provider” and “Customer”
Posted by On April 1, 2018

The concept – at a high level -  wasn’t all bad. The concept was that IT organizations should adopt a service-oriented mindset when it comes ...

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