Consulting

When you engage a consultant, you want outcomes, not just a things checked-off of a list.  You want impactful results.  And you want to connect those results to business objectives.  Consulting engagements with Tedder Consulting deliver impactful results that mean real business value.  Get the engaged, pragmatic, and experienced service management consulting you need without all of the overhead you don’t want.

Here is an overview of what we can offer your business.

Advisory Services

Provides you with a flexible way to get expert ITSM and IT Governance advice, coaching, and expertise as you need it, when you need it – in blocks of time that fit your schedule.

In-depth ITSM Assessments

The in-depth ITSM Assessment shows you where you stand and identifies potential opportunities for improvement related to IT service delivery.

ITSM Adoption Roadmap and Planning

Develop the roadmap and plan for your ITSM initiative, including process, communication, training, organizational change and governance plans.

ITSM Process Design

Focused definition, development, and documentation of ITSM processes, from single processes to complex process maps,  tailored to the specific needs of your organization.

Next Generation Service Management

Ready to take your Service Management  world to the next level?   Want to build upon your existing ITSM investment,  while introducing and leveraging the benefits of methodologies like DevOps,  Kanban, KCS®, Lean,  and VeriSM™?  Next Generation SM consulting services will help you tackle these issues and more.

Service Desk Optimization

The reputation of your IT organization is often determined by the single contact  between the service consumer and the Service Desk. Ensure success through the design and implementation of effective service desk capabilities to enable  your Service Desk to meet the needs of your business.

 

Ready to get started?  Contact Tedder Consulting for a free consultation to discuss solutions to meet your specific challenges.

 

Services
Senior Leader

Lead your organization into the digital age while delivering reliable and effective services

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Departmental Manager

Use the right approaches to deliver pragmatic solutions to meet ever-changing business needs

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Practitioner

Enhance your skills and knowledge to advance your career

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Latest Post view all
How ITIL4 Opens the Door to ESM
Posted by On March 21, 2019

A prevalent approach to Enterprise Service Management (ESM) today is to extend the use of the IT Service Management (ITSM) tool to other areas of ...

The Battle for the Hearts and Minds of IT
Posted by On March 13, 2019

There’s a battle afoot within many IT organizations. In one corner is the “up-and-comer” DevOps, with its promise to be responsive and deliver technology-based solutions ...

What To Expect From ITIL 4
Posted by On March 3, 2019

It’s been 8 years since the last update to ITIL®[efn_note]ITIL is a registered trademark of AXELOS Limited.[/efn_note] and it’s safe to say that the ...