Consulting

When you engage a consultant, you want outcomes, not just a things checked-off of a list.  You want impactful results.  And you want to connect those results to business objectives.  Consulting engagements with Tedder Consulting deliver impactful results that mean real business value.  Get the engaged, pragmatic, and experienced service management consulting you need without all of the overhead you don’t want.

Here is an overview of what we can offer your business.

Advisory Services

Provides you with a flexible way to get expert ITSM and IT Governance advice, coaching, and expertise as you need it, when you need it – in blocks of time that fit your schedule.

In-depth ITSM Assessments

The in-depth ITSM Assessment shows you where you stand and identifies potential opportunities for improvement related to IT service delivery.

ITSM Adoption Roadmap and Planning

Develop the roadmap and plan for your ITSM initiative, including process, communication, training, organizational change and governance plans.

ITSM Process Design

Focused definition, development, and documentation of ITSM processes, from single processes to complex process maps,  tailored to the specific needs of your organization.

Next Generation Service Management

Ready to take your Service Management  world to the next level?   Want to build upon your existing ITSM investment,  while introducing and leveraging the benefits of methodologies like DevOps,  Kanban, KCS®, Lean,  and VeriSM™?  Next Generation SM consulting services will help you tackle these issues and more.

Service Desk Optimization

The reputation of your IT organization is often determined by the single contact  between the service consumer and the Service Desk. Ensure success through the design and implementation of effective service desk capabilities to enable  your Service Desk to meet the needs of your business.

 

Ready to get started?  Contact Tedder Consulting for a free consultation to discuss solutions to meet your specific challenges.

 

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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