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What Ever Happened to Critical Thinking?

As businesses grow, so do the size and complexity of their problems and challenges. To solve those complex challenges and problems, leaders need to employ more critical thinking from themselves and their teams. However, the world seems to be lacking

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Don’t Go Chasing Electrons

One of my biggest gripes about service management is that the work of service management has become synonymous with service management tools. This has really become an Achilles heel for service management. While service management tools are useful, they typically

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The CIO Role, Reasserted

After an unprecedented year of change, many organizations are adjusting to a new status quo with technology - and technology experts - leading the way.  And changing right along with the rest of the organization is the CIO role.

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You’re Talking About Value Wrong

“Value” is one of the most overused and misunderstood terms in business today. It is often thrown around in meetings and on company websites but while many organizations talk about value, very few get it right. Why is that? What

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Want ESM? Start with VSM

Enterprise Service Management (ESM) has been gaining traction over the last few years — and for good reason.  With technology driving businesses forward these days, organizations must be able to holistically drive value to the bottom line of the

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The Consequences of Undefined Services

Delivering IT services is at the core of any modern IT organization. IT provides services to deliver or enable business outcomes and value. It seems straightforward.  So then, why do so many IT organizations struggle with undefined services? As

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A New CIO’s Guide to Mapping Experiences

Delivering and enabling business value is a large part of IT’s job.  As such, the CIO must track how value flows, not only within IT, but across the organization.  It may sound easier than it actually is. Because

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Is the CIO the Continual Improvement Officer?

The CIO is often wearing many hats. They have to be tech whizzes and also strategic visionaries. And in my opinion, they now have to be the Continual Improvement Officer for their teams, their organizations, and in their careers. Continual

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Business-IT Alignment isn’t a 50-50 Deal

More and more companies are transforming via digital transformation and discovering new lines of business or radically changing their existing business models through the use of technology.  What does this mean?  It means that IT and the business

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service integration and management
How to Master the Art of IT Partnerships

As businesses continue to become more reliant on technology, more and more organizations have formed partnership ecosystems. Bringing in and working with multiple partners is a smart way to deliver better experiences with optimized costs and capabilities.  While there

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