Blog

Future-Proofing Higher Education With Employee Experience

Higher education is facing many obstacles. The entire industry has shifted over the last few years and many higher education institutions are having to adjust how they operate to meet those changes. This article will explore how employee experience and

Read More
AI: The Key To a Human Employee Experience

Employees expect a personalized experience in their use of technology at work. This is due to the proliferation of technology in our personal lives. Think about how employees interact with technology at home. When they wake up, they ask Alexa

Read More
What Should Your Customer Experience Look Like & How Do You Get There?

Recently, I’ve been sharing about customer expectations and while understanding those expectations is important, you also have to have a plan for how to meet those expectations. I am referring to the customer experience, of course. The customer experience includes

Read More
Are You Prepared to Meet Customer Expectations in 2020?

In November 2018, I examined a few ways customer expectations have changed due to technology and what organizations, especially IT, need to know to stay competitive. Today, we reflect on how those expectations have changed in a short amount of

Read More
Focusing on Technology May Kill Your Business

I know the technology wishlists of many CEOs. They want newer technology, faster technology and the shiniest, most fully-featured tools. While technology is not a bad thing to have on any wishlist, it shouldn’t be at the top of it

Read More
Where Is IT On Your Customer Journey Map?

In today’s digital world, it’s imperative that organizations create and deliver world-class customer experiences. The Amazons and Zappos of the world have changed how customers want and expect to interact with organizations, especially online. Customers expect continual updates, easy to

Read More
The New Role of The ITSM Professional

What makes ITSM successful? There are many answers for this question but I am staunchly in the camp that ITSM success has less to do with strategy, processes, or even technology. It comes down to people. There might be some

Read More
Is “Busy” Becoming The New Death of IT?

The word “busy” has become ubiquitous in the business world. It is equal parts an explanation, an apology, and a defense. For IT, it has long been a go-to phrase. I am worried about the overuse of the word “busy”.

Read More
What CIOs Can Learn From CMOs

The CIO-CMO relationship has had a rocky history. The two are often at odds with what they need to accomplish and historically, they’ve never spoken the same language. But there has been a shift in recent years. As marketing became

Read More
5 signs you are not ready for AI
5 Signs You’re Not Ready for AI

We’re inundated with headlines about the power of artificial intelligence (AI) these days. AI is everywhere and most businesses know they will need to adopt it soon, if they haven’t already. A recent study from Gartner shows that 37% of

Read More
logo

Want my blogs delivered to you?

Sign up for my monthly newsletter and you’ll get my latest blog article delivered right to your inbox.

Subscribe to our mailing list

* indicates required
Email Format

Tedder Consulting LLC will use the information you provide on this form to be in touch with you and to provide updates and marketing. Please let us know all the ways you would like to hear from us:

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at doug@dougtedder.com. We will treat your information with respect. For more information about our privacy practices please visit our website. By clicking below, you agree that we may process your information in accordance with these terms.

We use MailChimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to MailChimp for processing. Learn more about MailChimp's privacy practices here.