Blog

IT Service Management Still Matters – Here’s Why

Believe it or not, your company has always been doing IT Service Management (ITSM) – from the moment it first used a computer.  Whether formally defined or not, ITSM exists in some form in every organization that leverages technology

Read More
5 Ways Processes Make SMBs More Agile

“Processes” often sound like a dirty word for small and medium-size businesses (SMBs). When you’re working in a small organization, your team has no choice but to work together to ensure maximum productivity.  Many SMBs worry that processes

Read More
4 Surprising Reasons ITSM Really is for SMBs

There is a nasty rumor going around the IT world about ITSM. Some professionals and organizations think that ITSM is nothing more than a bureaucratic mess of processes that only inhibits productivity and can only be effectively implemented by

Read More
silo mentality
How to Defeat Silo Mentality

There’s a beast lurking in many organizations. It can tear an organization to shreds from the inside out, quietly and quickly. No, I’m not talking about some horror movie. I’m referring to silo mentality. It’s a growing problem for many

Read More
digital transformation
What Digital Transformation Looks Like for Small Businesses

Digital transformation is a top priority for most organizations today. Across the world, CEOs and COOs are starting to shift their budgets and their organizations to be more digital-friendly. But what does that mean for organizations that don’t have massive

Read More
Process design
Why Your Process Isn’t Working “As Designed”

Almost everything in an organization is a sequence of tasks. In fact, many people describe a business as the “sum of all its processes.” This is why many IT leaders and consultants focus on process design. However, many IT

Read More
verism customer expectations
Warning: You Might Be Already Disappointing Your Customers

We have bad news for some IT organizations. You might already be disappointing your customers. The Fourth Industrial Revolution has already occurred and customer expectations are higher than ever. Most of these increased customer expectations are due to new technologies.

Read More
IT organization
The Number One Reason IT Is Unappreciated (and how to change it)

There’s a quiet mumbling that occurs in every IT organization across the world. You can only hear if you listen very carefully. It’s the quiet sounds of IT organizations feeling underappreciated. The C-Suite and many parts of the organization don’t

Read More
IT processes
Are Processes Killing Your Productivity?

Every IT organization knows that good processes are critical to the success of a company. The right processes can improve efficiency and create an organized workflow. However,when taken to the extreme, processes can kill productivity and ruin your team’s morale.

Read More
Why ITIL Doesn’t Work For Your Business

There are two camps of people in the IT world: those that will explain the benefits of ITIL all day long and those that find ITIL doesn't work and think it’s a bureaucratic waste of time. But upon further investigation, we’ve

Read More
logo

Want my blogs delivered to you?

Sign up for my monthly newsletter and you’ll get my latest blog article delivered right to your inbox.

Subscribe to our mailing list

* indicates required
Email Format

Tedder Consulting LLC will use the information you provide on this form to be in touch with you and to provide updates and marketing. Please let us know all the ways you would like to hear from us:

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at doug@dougtedder.com. We will treat your information with respect. For more information about our privacy practices please visit our website. By clicking below, you agree that we may process your information in accordance with these terms.

We use MailChimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to MailChimp for processing. Learn more about MailChimp's privacy practices here.