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You’re Talking About Value Wrong

“Value” is one of the most overused and misunderstood terms in business today. It is often thrown around in meetings and on company websites but while many organizations talk about value, very few get it right. Why is that? What

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Want ESM? Start with VSM

Enterprise Service Management (ESM) has been gaining traction over the last few years — and for good reason.  With technology driving businesses forward these days, organizations must be able to holistically drive value to the bottom line of the

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The Consequences of Undefined Services

Delivering IT services is at the core of any modern IT organization. IT provides services to deliver or enable business outcomes and value. It seems straightforward.  So then, why do so many IT organizations struggle with undefined services? As

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A New CIO’s Guide to Mapping Experiences

Delivering and enabling business value is a large part of IT’s job.  As such, the CIO must track how value flows, not only within IT, but across the organization.  It may sound easier than it actually is. Because

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Is the CIO the Continual Improvement Officer?

The CIO is often wearing many hats. They have to be tech whizzes and also strategic visionaries. And in my opinion, they now have to be the Continual Improvement Officer for their teams, their organizations, and in their careers. Continual

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Business-IT Alignment isn’t a 50-50 Deal

More and more companies are transforming via digital transformation and discovering new lines of business or radically changing their existing business models through the use of technology.  What does this mean?  It means that IT and the business

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service integration and management
How to Master the Art of IT Partnerships

As businesses continue to become more reliant on technology, more and more organizations have formed partnership ecosystems. Bringing in and working with multiple partners is a smart way to deliver better experiences with optimized costs and capabilities.  While there

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chaotic cio
Are You Inviting Trouble? 7 Signs You’re Attracting Chaos to IT

CIOs are no strangers to chaos. Working in IT means you’ve dealt with your fair share of chaotic moments. Technology has an annoying habit of not working properly - even when everything seems to be set up correctly. IT pros

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service management myths
Don’t Believe These 6 Service Management Myths

I have said before that service management has gotten a bad reputation. But that bad reputation is somewhat deserved because the service management of the past failed a lot of companies. I’ve heard from many IT professionals that they have

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enterprise service management
Read This Before Investing in an Enterprise Service Management Tool

Are you considering Enterprise Service Management (ESM)? There has never been a better time to get started. A 2019 EMA study found that 87% of organizations surveyed already had some level of ESM underway so by implementing ESM, you’re keeping

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