Every day, IT leaders address questions to help keep their team moving forward, which in turn keeps the organization moving forward.
Where should the IT team spend their time?
How should IT allocate resources?
How can IT justify
Continuity plans have been in the spotlight for businesses across the globe over the last few months. If your continuity plan wasn’t done or hadn’t been reviewed in months, then you probably felt that pain over the last few weeks.
Every few years it seems like there’s some new trend that seems eerily similar to ITSM. There are so many buzzwords and trendy practices in IT. It’s hard to determine what practices are worth evaluating and implementing.
This year, the
CIOs have had their work cut out for them over the last few months. The sudden shift to remote work has put pressure on IT to create solutions for remote workers using technology that perhaps was older or less capable,
The typical workday looks much different today than it did just a few months ago. Instead of driving to work and walking into the building, employees are going online and signing in to their messaging or collaboration tools.
What is the future service desk agent? Instead of fearing the future, it's time to redefine the role.
AI is disrupting almost every part of IT and the service desk is no exception. In fact, service desk agents may be
This article was inspired by Mel Kerner, whose insightful comments on a recent LinkedIn post of mine started my wheels turning about the heart of service delivery.
Measuring and demonstrating the business value of IT is one of the biggest
Higher education is facing many obstacles. The entire industry has shifted over the last few years and many higher education institutions are having to adjust how they operate to meet those changes. This article will explore how employee experience and
Employees expect a personalized experience in their use of technology at work. This is due to the proliferation of technology in our personal lives.
Think about how employees interact with technology at home. When they wake up, they ask Alexa
Recently, I’ve been sharing about customer expectations and while understanding those expectations is important, you also have to have a plan for how to meet those expectations.
I am referring to the customer experience, of course. The customer experience includes