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Doug Tedder is the owner and principal consultant of Tedder Consulting LLC.
Doug is a recognized industry thought leader who is equally adept in interactions from senior leadership to day-to-day practitioners. Doug’s passion is helping IT organizations move from “good” to “great”. His attention to detail, industry knowledge, emotional intelligence, pragmatic approach, and the ability to “see the big picture” and make it actionable has resulted in a track record of success in transforming IT organizations into valued business partners.
Doug holds numerous industry certifications in disciplines ranging from ITIL, COBIT, Lean IT, KCS, DevOps, VeriSM, and Organizational Change Management. Doug was recognized as an “IT Industry Legend” by Cherwell Software in 2016, and named as one of HDI’s “Top 25 Thought Leaders in Service and Support Management” in 2018 and 2020.
Doug is an author, blogger, and frequent speaker and contributor at local interest group meetings, webinars, industry forums, and national conventions. Doug is a member and former president of itSMF USA, a member of HDI and SIM, a contributing author to VeriSM, and co-author of the VeriSM Pocket Guide.