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The Importance of Good ITSM in the Digital Economy
Posted by On January 2, 2018

The digital economy is upon us. Regardless of industry, businesses are experiencing the impact of the digital economy.  In the digital economy, the “store” ...

Is ITIL® doomed to being an “Operations Only” Framework?
Posted by On December 2, 2017

Many organizations have attempted to establish IT Service Management (ITSM) following guidance found in ITIL[1] , but focused only on the operational aspects of the ...