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Trademarks

Apollo 13: An ITSM Case Experience™ and Grab@Pizza™ are trademarks of GamingWorks, BV.

AXELOS® , ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.

Certified Agile Service Manager® is a registered trademark of The DevOps Institute.

COBIT® is a registered trademark of ISACA and the IT Governance Institute.

HDI® is a registered trademark of HDI,  a part of UBM Americas, a division of UBM  LLC.

KCS® , Knowledge-Centered Support®, and Knowledge-Centered Service® are trademarks of the Consortium for Service Innovation.

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The “IT Industry Legend” name and logo are trademarks owned by Cherwell Software, LLC.

VeriSM™ is a trademark of the International Foundation for Digital Competencies.

All other trademarks that may appear on this site are the property of their respective owners.

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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You Can’t Automate What You Don’t Understand
Posted by On December 7, 2021

The case for automating workflows is a strong one. There are plenty of reasons why organizations are looking for the right automation tools, including but ...

What’s The ROI of Service Management?
Posted by On November 22, 2021

IT service management has typically been seen as yet another cost inside of what is perceived to be a cost center known as “IT”. Why? ...

The 2-Step Method to a IT Service Portfolio
Posted by On November 3, 2021

There are two types of IT organizations. One type of IT organization takes orders, manages service tickets, and provides technology and technology support. The other ...