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Latest Post view all
Four Steps for finding your misplaced Service Owner
Posted by On May 1, 2018

Has your IT organization defined services and named service owners? Have you identified the right person as the service owner? How do you know? Let’s ...

Let’s Stop Playing “Service Provider” and “Customer”
Posted by On April 1, 2018

The concept – at a high level -  wasn’t all bad. The concept was that IT organizations should adopt a service-oriented mindset when it comes ...

Fund Services, not Projects
Posted by On March 2, 2018

Businesses are demanding more speed, agility, and responsiveness from their IT organizations. The work that IT does must provide the means for business to quickly ...

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