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Trademarks

Apollo 13: An ITSM Case Experience™ and Grab@Pizza™ are trademarks of GamingWorks, BV.

AXELOS® , ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.

Certified Agile Service Manager® is a registered trademark of The DevOps Institute.

COBIT® is a registered trademark of ISACA and the IT Governance Institute.

HDI® is a registered trademark of HDI,  a part of UBM Americas, a division of UBM  LLC.

KCS® , Knowledge-Centered Support®, and Knowledge-Centered Service® are trademarks of the Consortium for Service Innovation.

TechTarget and the TechTarget logo are registered trademarks of TechTarget, Inc.

The “IT Industry Legend” name and logo are trademarks owned by Cherwell Software, LLC.

VeriSM is a trademark of the International Foundation for Digital Competencies.

All other trademarks that may appear on this site are the property of their respective owners.

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continuous Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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VeriSM Adoption

Navigate the Management Mesh, establish your service management principles, define your organizational portfolio, and blend management practices across your organization.

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Posted by On February 16, 2020

Recently, I’ve been sharing about customer expectations and while understanding those expectations is important, you also have to have a plan for how to meet ...