Thank You

[lab_landing_page]

Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

Read More
Continual Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

Read More
Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

Read More
Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

Read More
Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

Read More
Private Training

Looking for a team-oriented, tailored training experience for your team? Check out our private training offerings.

Read More
Latest Post view all
Are your improvement efforts starving for continuous feedback?
Posted by On April 2, 2025

In my blog, “Four ways that organizations have dehumanized IT – and how to fix it”, I suggested  that organizations should “ditch those satisfaction surveys”. ...

Is your ITSM approach looking through the windshield…or at the rear-view mirror?
Posted by On March 3, 2025

"In the business world, the rear-view mirror is always clearer than the windshield." Sadly, this 1991 Warren Buffet quote applies to many ITSM implementations. ...

Four ways that organizations have dehumanized IT – and how to fix it
Posted by On February 4, 2025

Organizations have dehumanized IT. It’s not a question of “has it happened at our organization?” It is the recognition that it has happened. Despite ...