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Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continual Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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Private Training

Looking for a team-oriented, tailored training experience for your team? Check out our private training offerings.

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Latest Post view all
Deploy experiences, not just tools, for real IT impact
Posted by On November 4, 2025

Many companies implement tools and software to improve productivity and meet business objectives but fail to recognize the impact on the humans that interact with ...

Exposed: Your bad ITSM habits AI won’t ignore
Posted by On October 1, 2025

As I discussed in another blog, many organizations are rushing to adopt and implement AI-enabled technologies within their ITSM environments. AI can have a significant ...

Fear of collaboration: A silent killer of ESM initiatives
Posted by On September 8, 2025

Is your Enterprise Service Management (ESM) initiative stuck? Does it feel like no one wants to talk about, much less support, ESM?  Do you ...