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Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.
Read MoreCompanies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.
Read MoreHaving trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.
Read MoreGood process design enables consistency, repeatability, and measurability in how work gets done within your organization.
Read MoreLeverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.
Read MoreLooking for a team-oriented, tailored training experience for your team? Check out our private training offerings.
Read MoreIs your ITSM implementation like a house of cards, prone to fail with the slightest disturbance? Here’s some examples: A request for change that ...
In my blog, “Four ways that organizations have dehumanized IT – and how to fix it”, I suggested that organizations should “ditch those satisfaction surveys”. ...
"In the business world, the rear-view mirror is always clearer than the windshield." Sadly, this 1991 Warren Buffet quote applies to many ITSM implementations. ...