Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.
Read MoreCompanies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.
Read MoreHaving trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.
Read MoreGood process design enables consistency, repeatability, and measurability in how work gets done within your organization.
Read MoreLeverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.
Read MoreLooking for a team-oriented, tailored training experience for your team? Check out our private training offerings.
Read MoreEnterprise service management (ESM) is an organizational capability for holistically delivering business value and outcomes, based upon shared processes, appropriate technologies, increased collaboration, and better ...
Why are AI assistants given human-like names? Apple provides Siri[i]. Amazon has Alexa[ii]. Samsung features Bixby[iii]. And there are literally dozens of other examples, in ...
What are some common reasons why IT organizations measure and report metrics? Unfortunately, in my experience, the answers are not always the greatest. “We produce ...