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The Opportunity of Failed IT Plans
Share What went wrong in 2020? I know, it’s a big question and most people would probably say “Everything.” Or at least, many CIOs would confess that the original strategic plans they had for 2020 were not executed. There were many initiatives that just failed to get off the ground in 2020 due to COVID-19. […]
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Are You Winning the IT Participation Trophy?
Share IT has gotten a bad rap in the past and I think it’s partially deserved. There are still far too many IT leaders just willing to phone it in. That’s an old way of leading IT and it’s about winning the participation trophy. You do know what the “participation trophy” is, right? The participation […]
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Are You Prepared to Meet Customer Expectations in 2020?
Share In November 2018, I examined a few ways customer expectations have changed due to technology and what organizations, especially IT, need to know to stay competitive. Today, we reflect on how those expectations have changed in a short amount of time. Customers, technology, new expectations. Let’s start off talking about a company that failed […]
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Where Is IT On Your Customer Journey Map?
Share In today’s digital world, it’s imperative that organizations create and deliver world-class customer experiences. The Amazons and Zappos of the world have changed how customers want and expect to interact with organizations, especially online. Customers expect continual updates, easy to use self-service options, and streamlined processes, from start to finish. This means organizations must […]
