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chaotic cio
Are You Inviting Trouble? 7 Signs You’re Attracting Chaos to IT

CIOs are no strangers to chaos. Working in IT means you’ve dealt with your fair share of chaotic moments. Technology has an annoying habit of not working properly - even when everything seems to be set up correctly. IT pros

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CEOs, are you making your CIO sick?

Here’s a scenario that might sound familiar: The CEO of a mid-sized organization calls in the CIO because times are desperate. The company needs to deploy new technology to increase revenue — quickly. The organization has already invested in a

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Are You Wasting Last Year’s Success?

2020 was a historic year for CIOs. Before last year, there had never been a point when nearly every CIO had to completely restructure how their organization did business in just a matter of days — or even a few

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The CIO’s Guide to Enabling a Hybrid Workforce

Looking back on 2020, one thing is certain: COVID-19 has permanently changed the way we work. Earlier this year, CIOs and IT departments were responsible for keeping organizations online and running as the world went into lockdown. The CIO role

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broken workflows
How to Fix Your Broken Workflows — For Good

Every business leader wants the same three things: to reduce risk, increase revenue, and decrease expenses. Often, there is a general assumption that technology is the only way to accomplish these goals using IT. I’ve seen it time and time

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The Opportunity of Failed IT Plans

What went wrong in 2020? I know, it’s a big question and most people would probably say “Everything.” Or at least, many CIOs would confess that the original strategic plans they had for 2020 were not executed. There were

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Are You Winning the IT Participation Trophy?

IT has gotten a bad rap in the past and I think it's partially deserved. There are still far too many IT leaders just willing to phone it in. That’s an old way of leading IT and it’s about winning

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Are You Prepared to Meet Customer Expectations in 2020?

In November 2018, I examined a few ways customer expectations have changed due to technology and what organizations, especially IT, need to know to stay competitive. Today, we reflect on how those expectations have changed in a short amount of

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Where Is IT On Your Customer Journey Map?

In today’s digital world, it’s imperative that organizations create and deliver world-class customer experiences. The Amazons and Zappos of the world have changed how customers want and expect to interact with organizations, especially online. Customers expect continual updates, easy to

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