Leadership - Innovative Service Management Consulting and Training: Tedder Consulting

The Real Reason IT Can’t Keep Up – and What Needs to Change

When business leaders say they need to “move faster,” they are rarely talking about speed for its own sake. They mean faster time-to-market, faster recovery from disruption, faster answers, and a greater ability to change direction without rebuilding the business

Why Enterprise Service Management is the Operating Model Your Organization Needs

New technologies promise greater speed, increased accuracy, improved productivity, and more efficiency. Many organizations invest in these new technologies to address those challenges and unlock new capabilities. But in many cases, after significant investments in time, resources, and people, these

Why Your Organization Gets the IT It Deserves

“What is the value of IT?” It’s the question that gets asked over and over. But the question itself is not the problem – it’s a symptom. It distracts from the real issue: the absence of organizational accountability for

Technology is Easy. Experience is Hard. Here’s How to Get it Right.

There is a tendency within many organizations to take a "technology first" approach to solve every business challenge. In more cases than not, this approach simply creates more challenges and friction within organizations; it is a very short-sighted view. Organizations

From IT Support to Enterprise Nerve Center: ESM Is the CIO’s AI-Era Edge

In this recent CIO.com article, Mike Blandina, the CIO at Snowflake, made some predictions regarding the CIO role. As one would expect, AI adoption is a significant part of Blandina’s predictions, but there are a few details within his

CEOs want tech results, not tech talk – Here’s how to deliver

While many CEOs know that the use of technology is crucial for business success, what they don’t know or understand how technology use contributes to that success. According to this CIO.com article, CIOs reported that less than 2% of

The ITSM blind spots holding back your business

In today’s digital economy, IT is no longer just a support function. The products and services provided by IT are engines for business growth, enabling a differentiated set of capabilities in the marketplace. Effective ITSM transforms IT into a

Suffering from AI fever? Here’s why the big picture still matters

Is your organization exhibiting “AI fever”? “Symptoms” include people asking questions like: “How can our organization take advantage of AI-enabled capabilities?” “Where can we leverage AI to automate our workflows?” “How can we use AI to improve efficiency

Nothing will change. Unless you change.

A few years ago, I was invited to conduct an ITSM assessment for an organization. While the request itself wasn’t unusual, it was unusual in that I had conducted an ITSM assessment for that same organization a few years prior.

Are You Due for an IT Health Check?

If I asked IT leaders what it was like the week the world went remote in 2020 due to the COVID-19 pandemic, I would guess 90% of them would have visceral reactions to the memory of that time. Many organizations

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