Tag: Business-IT Alignment

  • How IT Can Enable Organizations to Make Data-Driven Decisions

    Share Technology is one of the biggest and most important investments that any organization can make. In the past, many decisions about technology investments were made within the C-suite or demanded by other departments and IT simply complied with those requests. But as the world has become more dependent on technology, IT has started to […]

  • Did You Pivot Or Are You Just Spinning in Circles?

    Did You Pivot Or Are You Just Spinning in Circles?

    Share COVID-19 caught the business world by surprise. And it didn’t just change where organizations work (from an office to at home) — it has changed everything: economies, regulations, timelines, employee and customer expectations, the list goes on. So what did the majority of organizations do in response to this swift and sudden change? They […]

  • When In Doubt, Follow the Value Stream

    Share Every day, IT leaders address questions to help keep their team moving forward, which in turn keeps the organization moving forward. Questions like: Where should the IT team spend their time? How should IT allocate resources? How can IT justify larger budgets and more investments? In the past, IT leaders have taken a straightforward […]

  • Your Continuity Plan Still Isn’t Good Enough

    Share Continuity plans have been in the spotlight for businesses across the globe over the last few months. If your continuity plan wasn’t done or hadn’t been reviewed in months, then you probably felt that pain over the last few weeks. Even those with up-to-date continuity plans are refreshing theirs with their lessons learned from […]

  • Outcomes vs Outputs: The Real Proof of IT’s Value

    Share The typical workday looks much different today than it did just a few months ago. Instead of driving to work and walking into the building, employees are going online and signing in to their messaging or collaboration tools. Instead of physically taking a document to a client for a signature, they’re being sent digitally […]

  • ITSM is More Than Just Numbers on a Spreadsheet

    Share This article was inspired by Mel Kerner, whose insightful comments on a recent LinkedIn post of mine started my wheels turning about the heart of service delivery. Measuring and demonstrating the business value of IT is one of the biggest struggles for CIOs and IT leaders. There are thousands of articles, webinars, and commentary […]

  • What Should Your Customer Experience Look Like & How Do You Get There?

    Share Recently, I’ve been sharing about customer expectations and while understanding those expectations is important, you also have to have a plan for how to meet those expectations. I am referring to the customer experience, of course. The customer experience includes every touchpoint a customer has as they interact with a brand. Customer experience has […]

  • Are You Prepared to Meet Customer Expectations in 2020?

    Share In November 2018, I examined a few ways customer expectations have changed due to technology and what organizations, especially IT, need to know to stay competitive. Today, we reflect on how those expectations have changed in a short amount of time. Customers, technology, new expectations. Let’s start off talking about a company that failed […]