Blog

Want ESM? Start with VSM

Enterprise Service Management (ESM) has been gaining traction over the last few years — and for good reason.  With technology driving businesses forward these days, organizations must be able to holistically drive value to the bottom line of the

Read More
enterprise service management
Read This Before Investing in an Enterprise Service Management Tool

Are you considering Enterprise Service Management (ESM)? There has never been a better time to get started. A 2019 EMA study found that 87% of organizations surveyed already had some level of ESM underway so by implementing ESM, you’re keeping

Read More
Are You Wasting Last Year’s Success?

2020 was a historic year for CIOs. Before last year, there had never been a point when nearly every CIO had to completely restructure how their organization did business in just a matter of days — or even a few

Read More
ESM is the Business Strategy Every CIO Needs

As organizations continue to work through a pandemic, adapt to an ever-increasing digital world, and adjust to new customer and employee expectations, CIOs must continue to step up to the plate to help navigate these changes from a business perspective.

Read More
5 Modern Use Cases for Service Management

“Service Management” is in desperate need of a rebrand. For years, service management was synonymous with IT. It was branded as IT service management. But service management isn’t strictly about the service desk or specific methodologies. Service management is about

Read More
When Your Remote Work Solution is No Longer a Solution

CIOs led the overnight transformation from in-office to remote work environments for many organizations in 2020. All over the world, CIOs enabled their organizations to continue work and stay in business amid a global pandemic. The accomplishment was astounding and

Read More
Can good ESM lead to better EX?

What is employee experience (EX)? A recent Forbes magazine article described EX as “the sum of all interactions that an employee has with her employer during the duration of her employment relationship. It includes any way the employee "touches" or

Read More
Outcomes vs Outputs: The Real Proof of IT’s Value

The typical workday looks much different today than it did just a few months ago. Instead of driving to work and walking into the building, employees are going online and signing in to their messaging or collaboration tools. Instead of

Read More
Future-Proofing Higher Education With Employee Experience

Higher education is facing many obstacles. The entire industry has shifted over the last few years and many higher education institutions are having to adjust how they operate to meet those changes. This article will explore how employee experience and

Read More
Where Is IT On Your Customer Journey Map?

In today’s digital world, it’s imperative that organizations create and deliver world-class customer experiences. The Amazons and Zappos of the world have changed how customers want and expect to interact with organizations, especially online. Customers expect continual updates, easy to

Read More
logo