New technologies promise greater speed, increased accuracy, improved productivity, and more efficiency. Many organizations invest in these new technologies to address those challenges and unlock new capabilities. But in many cases, after significant investments in time, resources, and people, these
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In this recent CIO.com article, Mike Blandina, the CIO at Snowflake, made some predictions regarding the CIO role. As one would expect, AI adoption is a significant part of Blandina’s predictions, but there are a few details within his
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Is your Enterprise Service Management (ESM) initiative stuck? Does it feel like no one wants to talk about, much less support, ESM? Do you feel like you’re on an island? If these questions resonate with you, your ESM
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AI is about to break ITSM from its IT operations cage. Many ITSM implementations are less about service management, and more about IT operations, or IT process management, or IT measures and reports. Here are some examples: To many organizations,
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“Digital transformation” is a term that is often abused. Some think of digital transformation as simply moving information and data from an analog format to a digital format. Others think of digital transformation as the implementation of technologies in support
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Enterprise service management (ESM) is an organizational capability for holistically delivering business value and outcomes, based upon shared processes, appropriate technologies, increased collaboration, and better communication across the organization.[i] ESM, done well, enables positive customer and employee experiences, improves business agility,
Read MoreIT organizations often get stuck in a vicious cycle of never-ending work. IT implements solution after solution, fixes one problem after another, and no matter how many times they do it, those solutions and fixes never seem to stick. IT
Read MoreEnterprise Service Management (ESM) has been gaining traction over the last few years — and for good reason. With technology driving businesses forward these days, organizations must be able to holistically drive value to the bottom line of the
Read MoreAre you considering Enterprise Service Management (ESM)? There has never been a better time to get started. A 2019 EMA study found that 87% of organizations surveyed already had some level of ESM underway so by implementing ESM, you’re keeping
Read More2020 was a historic year for CIOs. Before last year, there had never been a point when nearly every CIO had to completely restructure how their organization did business in just a matter of days — or even a few
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