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How IT Can Enable Organizations to Make Data-Driven Decisions
Share Technology is one of the biggest and most important investments that any organization can make. In the past, many decisions about technology investments were made within the C-suite or demanded by other departments and IT simply complied with those requests. But as the world has become more dependent on technology, IT has started to […]
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Why IT Organizations Stay Broken
Share They say that “change is hard”. Organizational change is probably the most difficult kind of change. And for some reason, IT struggles with its own organizational change. Sure, IT knows that organizational change may be needed for business colleagues so that they can fully take advantage of a new IT product or service. But […]
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IT Reset: How to Re-Prioritize IT Initiatives During COVID-19
Share CIOs have had their work cut out for them over the last few months. The sudden shift to remote work has put pressure on IT to create solutions for remote workers using technology that perhaps was older or less capable, support overworked and stressed out IT technicians, and, in general, keep the business moving […]
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Outcomes vs Outputs: The Real Proof of IT’s Value
Share The typical workday looks much different today than it did just a few months ago. Instead of driving to work and walking into the building, employees are going online and signing in to their messaging or collaboration tools. Instead of physically taking a document to a client for a signature, they’re being sent digitally […]
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ITSM is More Than Just Numbers on a Spreadsheet
Share This article was inspired by Mel Kerner, whose insightful comments on a recent LinkedIn post of mine started my wheels turning about the heart of service delivery. Measuring and demonstrating the business value of IT is one of the biggest struggles for CIOs and IT leaders. There are thousands of articles, webinars, and commentary […]
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Are You Prepared to Meet Customer Expectations in 2020?
Share In November 2018, I examined a few ways customer expectations have changed due to technology and what organizations, especially IT, need to know to stay competitive. Today, we reflect on how those expectations have changed in a short amount of time. Customers, technology, new expectations. Let’s start off talking about a company that failed […]
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Focusing on Technology May Kill Your Business
Share I know the technology wishlists of many CEOs. They want newer technology, faster technology and the shiniest, most fully-featured tools. While technology is not a bad thing to have on any wishlist, it shouldn’t be at the top of it and it absolutely shouldn’t be the only thing on that wishlist. It’s 2020 and […]