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Don’t Go Chasing Electrons
Share One of my biggest gripes about service management is that the work of service management has become synonymous with service management tools. This has really become an Achilles heel for service management. While service management tools are useful, they typically don’t take a value and outcome-based approach to identifying and defining services. Because of […]
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A New CIO’s Guide to Mapping Experiences
Share Delivering and enabling business value is a large part of IT’s job. As such, the CIO must track how value flows, not only within IT, but across the organization. It may sound easier than it actually is. Because value is tricky. For one thing, it’s not always well-defined. And it often gets lost in […]
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CEOs, are you making your CIO sick?
Share Here’s a scenario that might sound familiar: The CEO of a mid-sized organization calls in the CIO because times are desperate. The company needs to deploy new technology to increase revenue — quickly. The organization has already invested in a variety of tools and technology… but it’s not getting the job done. Now the […]
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IT Reset: How to Re-Prioritize IT Initiatives During COVID-19
Share CIOs have had their work cut out for them over the last few months. The sudden shift to remote work has put pressure on IT to create solutions for remote workers using technology that perhaps was older or less capable, support overworked and stressed out IT technicians, and, in general, keep the business moving […]
