Blog

The Five Decisions your business makes every day about your IT Organization

Your business is making decisions about IT. Everyday. From board meetings to daily interactions. What are those decisions? Invest – A great outcome for IT. The business is willing to spend more or invest new monies into IT. Perhaps the

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What message is your Service Catalog sending to your business?

ISO/IEC 20000:1, the Information Technology Service Management (ITSM) standard, defines a service as a “means of delivering value for the customer by facilitating results the customer wants to achieve.” ISO 20000 continues by stating that a service “is generally

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TypoArt BS
Really, we need Bi-lingual IT

There’s been some hype recently over what is called ‘bi-modal IT’, an approach to delivering IT services that essentially divides an IT into two “modes”: “Mode 1” or ‘traditional’ IT, is sequential, emphasizing safety and accuracy “Mode 2” is exploratory

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