There are two types of IT organizations. One type of IT organization takes orders, manages service tickets, and provides technology and technology support. The other type of IT organization is a strategic partner within the organization that makes impactful contributions
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How would you answer the following question? “How does your IT organization deliver real business value?” In the October 6, 2016 CIO.com article, “Business value is key to IT success”[1], Mike Sisco describes business value as including five
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ISO/IEC 20000:1, the Information Technology Service Management (ITSM) standard, defines a service as a “means of delivering value for the customer by facilitating results the customer wants to achieve.” ISO 20000 continues by stating that a service “is generally
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There’s been some hype recently over what is called ‘bi-modal IT’, an approach to delivering IT services that essentially divides an IT into two “modes”: “Mode 1” or ‘traditional’ IT, is sequential, emphasizing safety and accuracy “Mode 2” is exploratory
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What are some common uses for an exercise bike? Use the handlebars to hang clothes upon Use to collect dust Use as an uncomfortable seat while watching TV or reading a book Use to maintain or improve muscle tone and
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