The concept – at a high level - wasn’t all bad. The concept was that IT organizations should adopt a service-oriented mindset when it comes to working within the business. The attitude of the IT organization must shift from
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I received an email from a well-known web hosting provider titled “Transform your business with a second phone number”. The email stated that with a second phone number, I can separate my business calls from my personal calls – and
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Your business is making decisions about IT. Everyday. From board meetings to daily interactions. What are those decisions? Invest – A great outcome for IT. The business is willing to spend more or invest new monies into IT. Perhaps the
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ISO/IEC 20000:1, the Information Technology Service Management (ITSM) standard, defines a service as a “means of delivering value for the customer by facilitating results the customer wants to achieve.” ISO 20000 continues by stating that a service “is generally
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There’s been some hype recently over what is called ‘bi-modal IT’, an approach to delivering IT services that essentially divides an IT into two “modes”: “Mode 1” or ‘traditional’ IT, is sequential, emphasizing safety and accuracy “Mode 2” is exploratory
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