More and more companies are transforming via digital transformation and discovering new lines of business or radically changing their existing business models through the use of technology. What does this mean? It means that IT and the business
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The concept – at a high level - wasn’t all bad. The concept was that IT organizations should adopt a service-oriented mindset when it comes to working within the business. The attitude of the IT organization must shift from
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I received an email from a well-known web hosting provider titled “Transform your business with a second phone number”. The email stated that with a second phone number, I can separate my business calls from my personal calls – and
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Your business is making decisions about IT. Everyday. From board meetings to daily interactions. What are those decisions? Invest – A great outcome for IT. The business is willing to spend more or invest new monies into IT. Perhaps the
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ISO/IEC 20000:1, the Information Technology Service Management (ITSM) standard, defines a service as a “means of delivering value for the customer by facilitating results the customer wants to achieve.” ISO 20000 continues by stating that a service “is generally
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There’s been some hype recently over what is called ‘bi-modal IT’, an approach to delivering IT services that essentially divides an IT into two “modes”: “Mode 1” or ‘traditional’ IT, is sequential, emphasizing safety and accuracy “Mode 2” is exploratory
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