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Don’t be “that guy”

One of the biggest challenges for any ITSM implementation is resistance. I’ve discussed resistance in a previous blog. But when it comes to including DevOps within your ITSM implementation, are you resisting? Are you being “that guy (or gal)”? I

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We talk. No one understands. Why?

It’s still there. After all of the investment in training. After all of the implementations of tools and processes and methodologies. After all of the progress and achievements. There’s still that one thing that we’ve yet to overcome. One of

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